Technical Sales Engineer at CRE Communications (2026-06 – Present)
As a Technical Sales Engineer at CRE Group, I provide technical expertise and consultative sales support, working closely with customers to design tailored telecommunications and networking solutions. I combine technical knowledge with a customer-focused approach to deliver solutions that meet business requirements while supporting successful project delivery.
- Provide technical consultation and design bespoke telecom, VoIP, networking, and WiFi solutions for customers.
- Conduct detailed site surveys to assess customer requirements and recommend appropriate products and services.
- Prepare accurate quotations, proposals, and technical documentation for new and existing customers.
- Collaborate with the sales team to develop solutions and convert sales opportunities into successful projects.
- Design and specify VoIP, networking, and wireless infrastructure solutions tailored to customer needs.
- Liaise with vendors and manufacturers to source products, obtain technical information, and ensure the most suitable solutions are proposed.
- Support seamless project handovers to the engineering team, ensuring all technical requirements are clearly communicated.
- Develop and maintain strong customer relationships, identifying opportunities for additional products and services while delivering exceptional customer service.
Operations Manager at Envision Communications Group (2025-01 – 2026-06)
As the Operations Manager at Envision Communications Group, I play the main role in ensuring efficient and high-quality telephony and WiFi installations while maintaining operational excellence. My responsibilities include the day to day running of the operations within the business for the VOIP and network side, team leadership, project planning, stock management, and customer satisfaction.
- Team Leadership: Manage the support staff, providing support, guidance, and performance oversight to ensure smooth daily operations and successful installations at customer sites.
- Scheduling & Coordination: Oversee every stage once an order is sold right through to aftercare, site surveys, installations, and customer visits, optimising resource allocation for efficiency.
- Project Planning: Led project planning for larger clients, ensuring that all technical and operational aspects aligned with customer expectations and company objectives.
- Stock Control & Training: Maintain stock inventory to prevent shortages, ensuring engineers had the necessary equipment; developed and delivered ongoing training programs to enhance technical expertise.
- Solution Testing: Conduct rigorous testing of new hardware and solutions, ensuring seamless integration into service offerings and maintaining high-quality standards.
- Sales Collaboration: Worked closely with the sales team to streamline project handovers, ensuring customer requirements are met and installations adhered to SLAs.
- Customer Service Excellence: Ensure all support tickets are resolved promptly and within SLA and KPI guidelines, enhancing overall customer experience and satisfaction.
Engineering Manager at K5 Communications (2023-11 – 2025-01)
Team leadership, project planning, and operational management for telephony and WiFi installations. This role allowed me to refine my leadership skills, improve operational processes, and contribute to delivering top-tier communication solutions to customers.
- Team Leadership: Manage and support a team of engineers, ensuring smooth operations during telephony and WiFi installations on customer sites.
- Scheduling and Coordination: Organize and maintain engineers' schedules for daily tasks, site surveys, and customer visits.
- Project Planning: Oversee project planning and site surveys for larger customers, ensuring all aspects align with company goals and customer expectations.
- Stock Control and Training: Manage stock inventory, ensuring availability of required equipment; provide ongoing training to enhance team skills and technical knowledge.
- Customer Service Excellence: Ensure all support tickets are resolved well within SLA and KPI requirements.
Company Director at Bluecloud Communications Ltd (2023-07 – 2023-11)
Founded Bluecloud Communications in response to high demand and industry recognition, offering a range of telecom services with a focus on quality and reliability.
- Cloud Telephony and WiFi Installations: Providing seamless cloud telephony solutions and high-quality WiFi installations for businesses.
- CCTV and Network Solutions: Specializing in CCTV installations, network switches, routers, access points, and network cabling.
- Project Management and Site Surveys: Personally handling project management and site surveys to ensure precision and client satisfaction.
- White-Label Services: Partnering with other telecom companies as subcontractors, offering services under white-label arrangements to enhance client offerings.
Telecommunications Engineer at Global 4 Communications Limited (2021-11 – 2023-06)
Responsible for installing and maintaining telecommunications systems, including hardware and software aspects. Career Goal: Actively seeking opportunities to advance into senior or management roles, where I can leverage my technical and project management experience to lead and develop a team.
- Installation and Maintenance: Responsible for installing and maintaining 8x8 and TelcoSwitch hosted telephone systems, including all hardware and software aspects, from network cable runs to system programming.
- VOIP and PBX Expertise: Experienced in deploying both VoIP and on-site PBX systems, adapting configurations to meet diverse customer requirements.
- Network Configuration: Set up and configure routers and switches to align with customer needs, including VLAN configuration, WiFi setup, and WiFi access points (proficient with Draytek, Netgear, TP-Link, and similar devices).
- CCTV Installation: Skilled in Hikvision CCTV installation, ensuring security solutions are integrated effectively within client environments.
- Sales and Upselling: Actively promote additional products and services, such as extra equipment or cabling, to meet client needs and enhance project outcomes.
- Project Management and Site Surveys: Conduct site surveys and manage project details, ensuring quality execution and client satisfaction on every assignment.
Telecommunications Engineer at Russell Telecom Ltd (2015-10 – 2021-05)
Skilled in telecommunications engineering with extensive experience in NEC systems and VoIP solutions. Career Motivation: Strong desire to continually expand expertise and skills in telecommunications, aiming to maximize professional capability and impact.
- NEC System Installation and Maintenance: Install and maintain NEC telephone systems across various sectors, including schools, health centers, call centers, and hospitals. Responsibilities span all hardware and software, from cable runs to programming systems using PC-based software.
- VoIP and SIP Trunks Expertise: Skilled in the installation and configuration of VoIP systems and SIP trunks, including setting up hosted systems through Nine Wholesale.
- Router and Switch Configuration: Configure routers and switches based on client specifications, including tasks like port forwarding for SIP Trunks and tailored network adjustments.
- Technical Support and Consultation: Provide both remote and face-to-face technical support, advising customers on setup, maintenance, and troubleshooting.
- Customer Interaction and Relationship Building: Enjoy a customer-facing role, consistently building positive relationships and maintaining excellent service levels, enhancing customer satisfaction and trust.
- Commitment to Continuous Learning: Driven by a passion for learning and adapting in the ever-evolving telecom field, regularly pursuing new skills to enhance service delivery.
Automotive Mechanic at The Autocentre Ltd (2014-01 – 2015-10)
Automotive maintenance and repair work with a passion for automotive systems.
- Passion for Automotive Work: With a lifelong interest in cars, this role was a natural career fit, allowing me to learn extensively about automotive systems and contribute as a valued team member.
- Skill Development: Eager to continually expand knowledge in the automotive field, consistently learning new techniques and technologies to stay at the forefront.
- Strong Team Relationships: Built meaningful connections and strong friendships within the company, contributing to a positive work environment and team success.
- Adaptability and Fast Learning: Proven ability to quickly grasp new skills and excel in tasks, consistently working to be the best at what I do.
Apprentice Engineer at C.R Longley LTD (2012-08 – 2013-10)
Completed an engineering apprenticeship with a Level 2 qualification from Kirklees College, Huddersfield. This role provided a solid foundation in engineering, igniting my passion and drive to continue developing expertise.
- Mechanical Engineering Skills: Developed strong foundational skills in the mechanical aspects of engineering, gaining hands-on experience that shaped my career.
- Knowledge and Practical Experience: Acquired substantial knowledge in engineering principles, which fostered my enthusiasm and dedication to learning in the field.
Engineer (Work Experience) at Aptar UK Ltd (2011-06 – 2011-07)
Work experience placement focused on engineering and quality control.
- Tool Room and Quality Tasks: Gained hands-on experience in tool room engineering and quality control, including performing technical tasks and ensuring adherence to safety standards in a real work environment.
- Teamwork and Initiative: Developed collaborative skills through teamwork-focused projects, with an emphasis on taking initiative and maximizing personal potential.
- LEAN Manufacturing Exposure: Learned LEAN manufacturing tools and techniques, including 5S and Kaizen, observing firsthand how these methods enhance productivity and create a positive impact on both business operations and employee morale.
- Health & Safety Awareness: Gained foundational knowledge of workplace health and safety practices, understanding its crucial role in engineering environments.
