Operations Manager - 9 Starlink Ltd - UK
(2026-08)
- Lead day-to-day workforce and service delivery across client contracts, supervising coordinators and office support staff.
- Plan staffing requirements, bookings, rotas, shift allocations and short-notice cover to maintain service continuity.
- Monitor attendance, lateness, absences and no-shows; coordinate investigations, corrective action and replacement cover.
- Verify timesheets, authorised adjustments and payroll data; investigate missing hours and liaise with payroll and finance teams.
- Validate client invoicing information against worked hours, contractual requirements and approved staffing records.
- Maintain client relationships, respond to operational escalations and produce staffing, attendance and performance reports.
- Coordinate recruitment, onboarding, right-to-work and compliance documentation and workforce mobilisation.
- Support HR and Health and Safety matters, including employee relations, disciplinary processes, audits and operational compliance.
Operations Manager - 7 Star Consultancy Ltd - UK
(2025-01 - 2026-07)
- Directed daily operations across aviation catering, hospitality, cleaning and workforce-supply contracts, supporting more than 400 workers and peak levels above 650.
- Managed office and coordinator rotas, workforce bookings, recruitment priorities, deployment plans and urgent cover across multiple sites.
- Oversaw payroll preparation and invoice controls by reviewing attendance, overtime, missing hours, authorised adjustments and client records.
- Introduced unique staff identifiers and strengthened fingerprint timekeeping, cutting weekly missing-hours cases from roughly 100 employees to around 3.
- Worked with client managers and internal teams to resolve staffing, compliance, payroll and service-delivery issues promptly.
- Produced operational and KPI reports, monitored workforce performance and translated management priorities into practical actions.
- Liaised with Peninsula on employee relations, disciplinary guidance and Health and Safety matters, and supported internal audits and corrective actions.
- Supported business development through staffing solutions, tender information, client meetings and mobilisation planning.
Operations Coordinator - 7 Star Consultancy Ltd - UK
(2024-05 - 2024-12)
- Coordinated daily workforce bookings, availability, shift allocation, rota changes and fulfilment across client departments.
- Monitored attendance, lateness and no-shows, arranged replacement cover and kept clients and site teams updated.
- Supported recruitment, registration, onboarding, training and mobilisation of new workers.
- Checked time and attendance records, prepared payroll information and assisted with missing-hours investigations.
- Maintained workforce data, produced KPI and labour reports and communicated operational priorities across departments.
- Handled staff and client queries professionally and escalated risks, complaints and service issues to management.
Sales and Marketing Administrator - 7 Star Consultancy Ltd - UK
(2023-11 - 2024-04)
- Provided sales and marketing administration, maintaining prospect, client and campaign records and supporting follow-up activity.
- Prepared presentations, proposals, tender information, staffing summaries and other client-facing documents.
- Handled telephone and email enquiries, recorded requirements and directed opportunities or service requests to the appropriate team.
- Supported client relationship activity through meeting coordination, correspondence, database updates and accurate document control.
- Assisted recruitment campaigns and onboarding administration, helping align candidate availability with client requirements and compiling information for management reporting.
Secondary School Educator - Ministry of Education, Mauritius - Mauritius
(2017-01 - 2023-08)
- Planned and delivered secondary education programmes, monitored progress and maintained accurate performance and compliance records.
- Designed and administered formative and summative assessments, evaluated learning outcomes and used performance evidence to target improvement.
- Served as a panel marker, applying standardised marking schemes, moderation requirements and accuracy controls consistently.
- Managed classrooms, communicated with parents and colleagues, and adapted support to individual needs and performance risks.
- Contributed to departmental planning, curriculum improvement and collaborative initiatives to raise engagement and attainment.
Educator - Ministry of Education, Mauritius - Mauritius
(2007-03 - 2016-12)
- Delivered primary education programmes, assessed and evaluated pupil progress, and maintained structured performance records.
- Prepared assessment activities, analysed results and adapted teaching and individual support in response to identified learning gaps.
- Coordinated parent meetings, school activities and targeted support for pupils with differing learning needs.
- Built strong communication, coaching, organisation and stakeholder-management skills transferable to operational leadership.
