Danyal 123

Reliable, adaptable, and hardworking with over 9 years experience across customer service, skilled technical work, team leadership, and operations management. I am used to keeping ambitious standards, following strict rules, and making sure things run smoothly for both staff and customers.

Delivery driver and training staff - Evri - Bradford

(2026-06)

• Deliver goods safely and efficiently to customers and business locations, ensuring timely deliveries.
• Load, unload and stock while ensuring goods are handled with care.
• Assist with daily trading operations, stock management and warehouse duties.
• Maintain accurate delivery records and ensure all paperwork is completed correctly.
• Provide excellent customer service and build positive relationships with customers.
• Manage delivery schedules tasks to meet deadlines.
• Follow health and safety procedures and maintain a clean working environment.
• Work effectively as part of a team while demonstrating reliability, flexibility and a strong work ethic.

Site Manager & Administrator - WW Mot Station - Bradford

(2025-09 - 2026-06)

• Managed the day to day operations of a busy MOT testing station and ensuring smooth and efficient running of the business.
• Coordinated customer appointments testing schedules and daily workloads.
• Maintained accurate DVSA documentation and compliance records and health and safety paperwork.
• Supervised staff delegated responsibilities and monitored performance.
• Managed stock ordering and payments and general administrative duties.
• Handled customer enquiries and resolved complaints professionally.
• Ensured high standards of customer service and operational efficiency.

Bus Driver - First Bus - Bramley Depot

(2023-09 - 2025-09)

• Safely transported passengers along designated routes, ensuring reliable and punctual services.
• Conducted pre shift and post shift vehicle safety checks to ensure the vehicle was roadworthy.
• Assisted passengers with enquiries and ticket purchases and travel information.
• Followed road traffic regulations, company policies and health and safety procedures.
• Maintained service timetables while looking out for passenger safety and comfort.
• Worked flexible shifts, including weekends and public holidays.
• Delivered professional customer service and handled passenger queries in a calm and helpful manner.

General Manager - La Crepe House - Bradford

(2021-08 - 2023-07)

• Managed the day-to-day operations of the restaurant, ensuring smooth and efficient service.
• Supervised and trained and motivated staff to maintain high standards of performance and customer service.
• Managed stock levels, placed supplier orders and monitored inventory to minimize waste.
• Ensured compliance with food hygiene and health and safety regulations and company procedures.
• Resolved customer complaints professionally and efficiently, maintaining customer satisfaction.
• Coordinated staff duties and daily workloads to ensure effective restaurant operations.
• Monitored service standards and identified ways to improve efficiency and the overall customer experience.

Optical Assistant & Lab Technician - Eye Clinic Opticians - Bradford

(2018-03 - 2020-06)

• Welcomed customers and provided professional assistance with selecting suitable spectacle frames and lenses.
• Supported customers in choosing eyewear to meet their prescription requirements and preferences and budget.
• Worked in the optical laboratory, preparing and assembling spectacles to precise prescription specifications.
• Worked with premium eyewear brands including Ray-Ban and Ted Baker and Hugo boss and Gucci.
• Fitted and adjusted and repaired spectacles to ensure customer comfort and a proper fit.
• Answered telephone calls and handled customer enquiries and assisted with appointment-related queries.
• Maintained high standards of accuracy, customer service and attention to detail.

Sales Assistant - Star Television Services - Bradford

(2017-05 - 2018-02)

• Delivered excellent customer service by welcoming customers, answering enquiries and providing product information.
• Worked towards daily sales targets and contributed to overall business performance.
• Operated the till and processed customer payments and handled transactions accurately.
• Coordinated customer orders and deliveries and ensuring they were processed efficiently.
• Completed general administrative duties, maintaining accurate records and documentation.
• Resolved customer queries professionally and helped ensure a positive customer experience.

Applied Science Level 3 - Applied Science - Bradford College (2019-09)

Applied Science Level 2 - Applied Science - Bradford College (2018-09 - 2019-07)

GCSEs - Batley Grammar School (2010 - 2017)