Hairdressing Apprenticeship - Richard Ward - Chelsea, London
(2017-01 - 2021-12)
- Assisting the high-profile celebrity clients.
- Attending London Fashion Week.
- Keeping the clients highly satisfied with their salon experience in the busy salon environment.
- Mentoring new employees helping them to achieve company standards.
- Participated in the annual fashion show where I would style and make a creative mood board of the look I'm going for and present Infront of the whole team.
Blow-Dry Bar Stylist - Hershesons, Selfridges - Oxford Street, London
(2021-01 - 2023-12)
- Providing bespoke styles discussed during their consultation.
- Balancing the till at the end of the day maintaining 100% accuracy.
- Checking out the clients at the end of their appointment, ensuring they had a smooth experience and overseeing online reviews to maximise improvement or performance.
Blow-Dry Bar Stylist/ Team leader - Blow Bar Co, David Jones - City CBD, Sydney, Australia
(2023-01 - 2024-12)
- Coordinated busy daily schedules and ensured smooth client flow, demonstrating strong organisation and time management.
- Delivered professional blow-dries and styling services.
- Gave thorough client consultations and aftercare advice.
- Managed opening and closing tasks, keeping the workspace organised, presentable, and event ready.
Counter Manager - David Jones, Skims - Bondi, Sydney, Australia
(2024-01 - 2025-12)
- Building and maintaining relationships with customers.
- Excellent with POS, inventory and successfully promoting the brand.
- Providing feedback on the new merchandise by assessing the income of the product.
- Strong knowledge of the VM standards.
- Using leadership skills helping to train new employees.
Counter Manager - John Lewis, GHD - Oxford Street, London
(2025-01)
- Achieved target above LY sales for 4 consecutive quarters.
- Consistently planning counter events for brand awareness and GWP opportunities to help with customer retention.
- Successfully advertising events on Eventbrite through the store events co-ordinator, creating my own event summary and ticket prices.
- Nurtured individual strengths and created opportunities for team members to step outside their comfort zones. Including quieter team members to engage more actively in customer interactions.
- Working closely with the Regional Manager daily to ensure smooth business operations, aligning store performance with company goals and standards.
- Developed and presented a comprehensive 30-60-90-day business plan each quarter to my Regional Manager and Head of Premium Sales Manager to outline my strategic goals, drive performance improvements, and ensuring the quarterly target will be met.
- Ensuring my counter stays out of a deficit to hit the FY target.
- Training new team members on product knowledge and setting up their IT.
- Structuring weekly/monthly reports to my Regional Manager.
- Regular 1-2-1 catch ups with my team.
