Daren Tillson

A driven and committed Finance and P2P Software Implementation Consultant/Trainer. Always seeking and maintaining positive engagement with project stakeholders, ensuring deliverables are correct for purpose and of benefit to the customer. Quick to embrace new software and technologies and an avid promoter of best practices.

Senior Software Implementation Consultant – January 2019 to Present

Compleat Software – Doncaster/Norwich

• Onboarding new customers, designing, configuring and training on the P2P solution
• Integrating with Sage Intacct, Sage 50, Sage 200, SunSystems, Xero, QuickBooks, Exchequer
• Leading the consultancy team in best practices, training and project assistance
• Measuring project success against Success Indicators
• Taking customers through thorough UAT, managing change control and Go Live
• Crafting the onboarding process with new lessons learned and feedback
• Proactively engaging with existing customers
• Delivering training to customers on software use and best practice
• Active participation in customer and team meetings, bringing suggestions to the table
• Owning tasks and issues through to a successful resolve
• Identifying problems and conducting necessary investigations to either resolve or escalate

Mindmerge Ltd - Norwich

• Developing and coordinating bespoke IT based training courses for clients across the UK
• Project managing new software implementations and upgrades to existing
• Responsible for the in-house production of recorded training sessions and written materials 
• Developing Data Protection procedures and ensuring they are adhered to
• Researching solutions and offering consultancy on the options available
• Quickly skilling up on new software to train others in its use
• Attending user forums and contributing to the groups

TaxAssist Direct Limited - Norwich

• Responsible for training a nationwide network of franchised Accountancy practices on new software
• Quickly develop an in-depth understanding of accountancy processes and procedures
• Design and develop a brand-new training suite from the ground up
• Adjust my delivery to suit the level of end user (including reluctant users)
• Project manage the rollout of the new software and coordinate patch releases
• Update the training suite to reflect new changes in related regulations and laws
• Through proactive communication and regular feedback, anticipate the requirements of the end user and cater for those needs
• Conducting “Train the Trainer” sessions
• Proud to have been awarded the highest appraisal score in the company in my first year
• Created and delivered the presentation that won the company “Best Franchisor 2017”
• Consistently achieved top marks in my feedback from course attendees

Star Computers PLC - Wymondham

• Designing and implementing clients marina management software solution
• Creating training suites for end users
• Tailoring training materials for individual customers requirements
• Performing 1st and 2nd line Support duties for the customer base
• Continued to be adaptable to work schedule requirements
• Working with customers in their user testing and acceptance

Catalyst Housing Limited - Ealing Broadway

• Support and manage the SunSystems solution
• Support all operational areas of the finance department
• Maintain the reporting suite and build new reports as required
• Roll out team-specific end user training
• Implemented change control practices

E-Cocoon - Watford

• Designing and configuring the SunSystems solution
• Delivering client training
• Proactive provision of 1st and 2nd line help-desk support to strict SLA’s
• Running upgrade projects including allocation of resources and budgets
• Provide director-level project reporting
• Implement and run a project management layer for upgrades to eliminate errors

SunSystems Support Consultant – March 2004 to June 2006 - Touchstone Limited - London

SunSystems Consultant - March 2000 to March 2004 - Foundation Systems Limited - Norwich

Office Assistant - November 1999 to March 2000 - Newman, Ruddock Accountants - Attleborough

Computer Engineer - June 1996 to November 1999 - Tillsons Computers - Wymondham

• Prince2 Foundation Project Management
• SunSystems ERP
• Cognos Planning
• Wolters Kluwer CCH
• MS Office (Exchange, Word, Excel, Power Point, Outlook)
• Customer Service NVQ Level 3
• Apple ACiT
• AAT Intermediate
• SQL Server Database querying and management
• Basic website building and maintenance