Executive Consultant – (Showroom Based) - Volvo UK
(2019-01)
- Processing finance applications, funding and contra settlements under FCA and TCF compliance guidelines
- Up selling of ancillary products, services and accessories offered by Volvo UK
- Acquisition and conquest of new private and B2B fleet customers
- Meeting and exceeding targets in profit per unit, units sold, renewal percentage, lead management and ancillary sales
- Motabilty Customer account management
Customer Consultant – (Showroom Based) - Jemca Toyota
(2017-01 - 2019-01)
- Acquisition of new private and business customer vehicle sales and finance agreements
- Renewal and maintenance of existing Vehicle finance agreements
- Promotion and upsell of products, services and accessories offered by Toyota Great Britain
- Processing of finance agreement applications and sign ups under FCA and ITC compliance Guidelines
- Meeting and exceeding targets in units sold, upsell opportunities and customer satisfaction
- Tracking, managing and booking customer appointments, services and MOTs
Sales Advisor (Store Based) - O2uk plc
(2012 - 2016)
- Securely handling customer personal data and performing credit and reference checks
- Matching products to customer requirements and needs based on product knowledge
- Making and keeping track of customer appointments
- Technical support and trouble shooting
- Meeting and exceeding targets in revenue earned and customer satisfaction
Inbound Club Reservations Agent - Interval International Plc
(2011 - 2012)
- Making reservations for club members
- Processing payment of maintenance fees, loans and mortgages
- Promotion and sale of travel service (car hire, insurance ect.)
- Processing renewals and upgrades in membership
Outbound Accounts Manager - CCA International Ltd
(2011-03 - 2011-08)
6 Month Temp Role
- Working on behalf of BT wholesale line rental & Infinity Broadband
- Identifying eligible customers and processing upgrades in services
- Promotion and acquisition of new service accounts
- Booking and rescheduling of engineer installation appointments
Outbound Retentions Agent - Careline Services Ltd
(2010 - 2011)
6 Month Temp Role
- Liaising with customers to understand and identify their grievances
- Resolving customer issues using the L.A.C.E technique
- Renewing subscriptions and selling new services based on customer needs
- Talk Talk setup and account management
Inbound Direct Sales Consultant - Carphone Warehouse plc (Head Office)
(2009 - 2010)
- Promoting products and services offered by CPW
- Talk Talk and other home landline setup, purchase and account management
- Technical support and trouble shooting
- Securely handling customer personal data and performing credit and reference checks
Senior Sales Consultant (Store Based) - phones 4u plc
(2005 - 2009)
- Matching products to customer requirements and needs based on product knowledge
- Securely handling customer personal data and performing credit and reference checks
- Dealing with customer service issues
- Cash handling
- Making and keeping track of customer appointments
- Supervising other members of staff when scanning secure documentation
- General house keeping
- Selling Phones 4u products and services
