Darren Plant

Technically astute and analytical professional seeking position in Salesforce administration coupled with strong understanding of executing varied business development initiatives. Instrumental in administering staff, orchestrating training sessions, and determining client requirements. Proven capability in coordinating with team members for identifying emerging issues and developing effective solutions with keen focus on increasing business efficiency.

Adept at providing strategic oversight for design, development, operation, and support of IT and Salesforce systems, while maintaining effective communication with end-users. Excellent communicator pursuing Salesforce DEV401 course.

• Current Salesforce Administration certified 
• Helped grow organisation from team of six employees to more than 150 employees
• Achieved average customer satisfaction rate of 4.86 out of 5 for span of two years based on customer surveys.
• Improved company’s uptake of Salesforce from 300 to 600+ users within three years by administering all user accounts, permissions, and deployments of new applications. 
• Improved data accuracy within Salesforce and built solutions to deliver many thousands of documents to court to help serve justice.
• Played pivotal role in Salesforce Chatter rollout team.
• Assessed and minimised potential errors in company’s sales reporting by identifying root causes of discrepancies among ERP systems and Salesforce data to improve data migration and maintenance process.
• Increased efficiency by delivering a number of automated approval forms within force.com environment.
• Formulated and delivered key reports for analytics of Salesforce data through Salesforce report builder.

• Current Salesforce Administrator Certified