Darshan Jitendrabhai Patel

Analytical and process-focused Business Analyst currently completing an MSc Management with Data Analytics at BPP University, London. Experienced in requirements gathering, stakeholder management, process mapping, gap analysis, and delivering solutions in Agile / Scrum environments. Proficient in JIRA, Confluence, Power BI, SQL, and Advanced Excel.

Strong communicator comfortable working across Finance, Technology, and Operations teams. Certified by Microsoft, Deloitte, Tata, and LinkedIn (Business Analysis). Seeking graduate, junior, or internship Business Analyst roles across the UK.

Business Analyst – Operations at Post Office Ltd (2024-09 – Present)

Acted as the primary point of contact for 250+ daily stakeholder interactions, gathering business needs, resolving queries, and translating complex regulatory requirements into clear, actionable guidance.

• Conducted As-Is process analysis across key operational workflows, identifying inefficiencies and proposing improvement recommendations that resulted in a 20% increase in workflow efficiency and 15% improvement in customer satisfaction.
• Produced process documentation and operational guidelines for compliance and financial procedures, ensuring consistency across daily operations.
• Facilitated informal stakeholder workshops to review service processes and co-design improvements, demonstrating strong facilitation and communication skills.
• Tracked and reported on operational KPIs using Excel dashboards, providing management with timely, accurate data to inform business decisions.

Business Analyst / Technical Assessor at Info Way Solutions (2024-03 – 2024-07)

Gathered and documented business requirements from senior stakeholders to design assessment frameworks aligned with commercial hiring goals — applying formal BA requirements gathering and BRD documentation techniques.

• Conducted gap analysis between current assessment processes and business objectives, producing recommendations that improved team decision accuracy by 25%.
• Facilitated stakeholder review sessions; produced structured meeting notes, action logs, and follow-up trackers to ensure outputs were delivered on time.
• Collaborated cross-functionally with technical and commercial teams to define user stories and acceptance criteria for process improvements, working in an Agile-style delivery model.
• Produced weekly status reports and KPI dashboards summarising pipeline performance for senior stakeholders, using Excel and data visualisation tools.

Business & Systems Analyst – Agile Delivery at Navpad Infotech (2019-06 – 2020-03)

Gathered and documented functional and non-functional requirements from business users, writing user stories and acceptance criteria in JIRA for sprint delivery.

• Participated in sprint planning, daily stand-ups, and retrospectives; maintained the backlog and tracked progress against delivery milestones.
• Produced process flow documentation and use case diagrams for new web application features, supporting clear communication between technical and business stakeholders.

MSc in Management with Data Analytics – BPP University, London (2024-07 – 2026-02)

BSc in Information Technology – Sigma Institute of Engineering, India (2020-09 – 2023-06)

Diploma in Information Technology – Parul Polytechnic Institute, India (2016-09 – 2019-06)