Darshana Ekanayake

Highly organised Administrative and Client Service Professional with 13+ years of experience in office administration, banking operations, customer service, and business support environments. Experienced in data entry, document management, scheduling, CRM systems, record keeping, regulatory compliance, and administrative coordination. Proven ability to manage high-volume workloads, maintain accurate databases, handle confidential information, and provide excellent client support in fast-paced environments.

Proficient in Microsoft Office Suite, email correspondence, calendar coordination, and complaint resolution.

Client Service Administrator at Outsourced Professional Administration Limited (OPAL) (2025-05 – Present)

• Process new business applications, trusts, investment products, and client documentation accurately.
• Maintain electronic filing systems and update CRM databases with client information and account changes.
• Manage administrative tasks including withdrawals, fund switches, top-ups, and account amendments.
• Prepare valuation reports and supporting documentation for inheritance tax (IHT) purposes.
• Handle 20–30 client enquiries daily via email and telephone, ensuring timely issue resolution.
• Coordinate with financial advisers and internal departments to support operational efficiency.
• Ensure compliance with company policies, regulatory requirements, and confidentiality standards.

Passenger Service Agent at ASC Holdings Pvt Ltd (2023-08 – 2025-05)

• Verified passenger travel documentation including passports, visas, and boarding passes.
• Provided front-desk administrative and customer support in a high-volume airport environment.
• Managed customer enquiries, booking issues, and scheduling changes efficiently.
• Resolved customer complaints professionally during delays and operational disruptions.

Customer Service Assistant at Eurest Restaurant, Compass Group UK & Ireland (2022-11 – 2023-08)

• Delivered excellent customer service while handling high-volume enquiries and transactions.
• Maintained accurate records related to customer requests and dietary requirements.
• Supported team coordination and day-to-day administrative operations.
• Resolved complaints effectively to maintain customer satisfaction and retention.

Assistant Manager – Credit, Operations & Marketing at Union Bank of Colombo PLC (2012-10 – 2022-04)

• Managed office administration, client correspondence, and daily operational support activities.
• Processed personal and business loan applications while maintaining accurate customer records.
• Performed data entry, document verification, and database updates using internal systems.
• Scheduled meetings, coordinated with departments, and monitored workflow efficiency.
• Led a team of 15+ staff members, improving productivity and service standards.
• Prepared reports, maintained confidential documentation, and ensured regulatory compliance.
• Supported customer retention through professional relationship management and issue resolution.

Business Administration Level 3 in Business Administration

Higher National Diploma in Sales Management (NVQ Level 6) in Sales Management

Diploma in Customer Service in Customer Service

Certificate Course in Microsoft Excel in Microsoft Excel