Sign Maker & Installer - Signtech UK - King's Lynn, Norfolk
(2019-07)
- Used graphic design software to create corporate and commercial artwork for several different applications including vehicle graphics, site signage, store fronts, flags and banners, real estate and more.
- Displayed artistic design proposals to clients for selection and approval before starting projects.
- Cleaned and sanded surfaces to prepare for installation of signage.
- Preparing and manufacturing vinyl graphics in the most economical way possible to limit wastage. Then installing onto a variety of media and surfaces demonstrating meticulous attention to detail.
- Installed signs on-site constructing durable outdoor signage capable of withstanding adverse weather conditions.
- Worked at height on ladders, by erecting scaffolding or with the use of hydrologic lifts and cherry pickers depending on project requirements while adhering to exceptional quality standards and safety.
Key Holding Supervisor - Toolstation - King's Lynn, Norfolk
(2018-08 - 2019-07)
- Front facing retail, dealing with customer enquiries, processing cash and card payments with accuracy.
- Responded to customer inquiries with relevant information.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Taught staff how to handle difficult situations with calm and professionalism.
- Mentored newly hired staff in upselling techniques, customer service and product expertise.
- Supervised team of two to three retail professionals on any given shift to provide knowledgeable, fast service to every guest.
- Checked inventory system to locate items at other stores for enhanced customer experience.
- Held team to company policies and best practices in customer service.
- Delegated tasks to employees based upon individual strengths and experience.
- Assessed returned stock and decided appropriate action to minimise product wastage.
- Conducted department walkthroughs to assess cleanliness, inadequate stock levels and poor merchandising for prompt action.
Sales Team Leader / Assistant Manager - Maplin Electronics Ltd - King's Lynn, Norfolk
(2014-02 - 2018-08)
- Greeting Customers, processing Cash and Card payments, dealing with refunds to company compliance.
- Epos till system trained.
- Key holder, safe, cashing up & banking responsibilities.
- Monitored department for signs of theft and implemented corrective actions to prevent recurrence.
- Maintaining the health & safety documentation & risk assessments.
- Graduated the Maplin Academy management training program achieving equivalent Retail Management NVQ.
- Delivered comprehensive training sessions on product knowledge and sales techniques to new team members.
- Monitored sales leads and conversions, motivating and incentivising teams to continue increased business.
- Maintained up-to-date knowledge of industry trends, competitor activities, and new product launches.
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Led by example to achieve sales and service targets while coaching to get maximum effort from teams.
Projectionist - Majestic Cinema - King's Lynn, Norfolk
(2007-03 - 2014-05)
Began my time at the Majestic as a general assistant but worked my way up to projection / management.
- Worked on both analogue 35mm & digital projection systems
- Facilitated the change from old technology to digital.
- Cleaned and maintained audio-visual equipment for long-term functionality and performance.
- Identified and solved technical issues, applying knowledge to minimise disruptions.
- Coordinated with cinema management to schedule film showings, maximising theatre occupancy and viewing satisfaction.
- Monitored projector and sound equipment during screenings, swiftly addressing any technical faults.
- Conducted pre-screening checks, verifying film format and aspect ratio compatibility with projection equipment.
- Trained new staff on projector operation and maintenance, fostering a skilled team environment.
- Maintained inventory of projection room supplies, including bulbs and cleaning materials, to ensure uninterrupted operations.
- Compiled playlist for digital projections, integrating adverts and trailers for a comprehensive pre-show package.
- Engaged with customers to gather feedback on audio-visual quality, driving enhancements in presentation standards.
- Liaised with distributors to receive and return film prints, maintaining a punctual and organised schedule.
- Inspected films for damage and repaired splices, safeguarding the quality of the viewing experience.
- Carefully and properly adjusted projectors to correct screen size, illumination and focus before starting films.
- Monitored films throughout productions, ensuring films stayed fault-free and in good working order.
General Assistant - Tesco - King's Lynn, Norfolk
(2002-06 - 2007-03)
- Assisted in the running of the Wines and Spirits Department, customer service, shelf replenishment, use of hand held terminal for P.O.S and shelf edge labels & organizing back stock, working tills and cash handling.
- Working on Hot Deli, cooking, checking and recording temperatures, maintaining a clean environment.
- Warehouse trained I was responsible for taking in deliveries, checking off and signing delivery notes, use of pallet trucks and dog lift.
- Assisted in the running of store at night, serving customers through the night, stock replenishment, kiosk work, security, cash handling, change distribution.
