David Amedeka

Dedicated and customer-focused higher education professional with experience supporting students, staff, and visitors within university environments. Skilled in front-of-house operations, administrative coordination, student engagement, and customer service delivery. Experienced in handling enquiries, supporting university events, managing administrative systems, and working collaboratively across departments to deliver an excellent student and visitor experience.

Strong communication, organisational, and IT skills with experience using Microsoft Office, TOPdesk, Banner, CRM, and university systems.

Associate

Fellow with a strong commitment to professionalism, inclusivity, and service excellence.

Administrative Coordinator | Learning Transformation - University of the West of Scotland - United Kingdom

(2025-01 - 2026-01)

• Coordinated administrative activities and supported daily operational functions within the Learning Transformation team.
• Managed schedules, meetings, records, and stakeholder communications.
• Responded to staff and student enquiries professionally and efficiently.
• Supported project coordination and maintained accurate documentation and reporting.
• Worked collaboratively with academic and professional services colleagues across the university.

Hub Assistant - University of the West of Scotland - United Kingdom

(2024-01 - 2025-01)

• Delivered frontline customer service and administrative support to students, staff, and visitors.
• Assisted with enquiries relating to university services, academic support, and campus information.
• Maintained accurate records and supported efficient day-to-day service operations.
• Used university systems and Microsoft Office applications to support service delivery.
• Worked effectively within a busy team environment while maintaining professionalism and confidentiality.

Graduate Trainee | Student Success Directorate - University of the West of Scotland - United Kingdom

(2023-01)

• Supported student engagement and transition activities across the university.
• Assisted students with academic and administrative enquiries.
• Coordinated orientation and student support initiatives.
• Worked collaboratively with staff to improve student experience and service delivery.
• Managed data, reports, and communications using university systems and Microsoft Office.

Client Service Officer - Cal Bank Plc - Ghana

(2017-01 - 2022-01)

• Delivered professional frontline customer service in a fast-paced banking environment.
• Managed customer enquiries, complaints, and sensitive information confidentially.
• Processed client requests accurately and efficiently.
• Maintained strong communication with customers and internal departments.
• Worked under pressure while ensuring high service standards.

Facilities and Waste Management - Westfield Stratford City - United Kingdom

(2022-01 - 2023-01)

• Supported operational and customer-facing services within a busy commercial environment.
• Maintained compliance with safety and operational procedures.
• Produced reports and communicated effectively with internal stakeholders.

MSc - Project Management - University of the West of Scotland (2023-01)

BA - Political Studies - Kwame Nkrumah University of Science and Technology (2016-01)