David Barnard

I am a highly accomplished Concierge and Front of House Manager with a proven track record in delivering exceptional guest experiences. Professional, courteous and with the ability to navigate complex interactions with ease whilst building relationships across a highly diverse spectrum, I am a dynamic and enthusiastic team player with a flair for creativity as demonstrated across varied roles and industries. Adaptable and innovative with excellent communication skills, I am dedicated to continuous professional growth and thrive in high-pressure environments that demand excellence, diplomacy, precision and exceptional standards at the highest level within the service industry.

Centre Manager - Divisible Space

(2023-04)

Entrusted with the full operational oversight of a premium business centre spanning 25,000 square feet across seven floors, including the seamless day-to-day functioning, safety, and wellbeing of both the premises and its distinguished clientele.

• Spearhead front desk operations and security protocols, ensuring an exceptional client and visitor experience while promoting robust health and safety policies.
• Serve as the primary point of contact, promptly addressing inquiries via phone and email to uphold a professional image and attract potential clients.
• Strategically manage staff rosters and timesheets across two premises, optimizing workforce efficiency and resource allocation.
• Oversee inventory control, ensuring adequate stock levels through proactive procurement processes.
• Provide actionable insights for continuous improvement by communicating operational observations to senior management.
• Exemplify advanced time management capabilities, maintaining operational excellence without direct supervision.

Front of House / Reception Management - Divisible Space

(2023-04)

• Spearhead front desk operations and security protocols, ensuring an exceptional client and visitor experience while promoting robust health and safety policies.
• Serve as the primary point of contact, promptly addressing inquiries via phone and email to uphold a professional image and attract potential clients.
• Strategically manage staff rosters and timesheets across two premises, optimizing workforce efficiency and resource allocation.
• Oversee inventory control, ensuring adequate stock levels through proactive procurement processes.
• Provide actionable insights for continuous improvement by communicating operational observations to senior management.
• Exemplify advanced time management capabilities, maintaining operational excellence without direct supervision.

Event and Promotions Management - Divisible Space

(2023-04)

• Orchestrate the planning and execution of in-house events, fostering engagement and reinforcing the centre's value proposition.
• Partner with clients to deliver tailored event solutions, encompassing venue setup, technological support, and on-site co-ordination.
• Ensure all events align with building regulations and health and safety standards, maintaining an environment of trust and professionalism.
• Develop and implement promotional initiatives to enhance visibility, attract prospective tenants, and sustain high occupancy levels.

Concierge Services - Divisible Space

(2023-04)

• Provide exceptional service by welcoming guests, addressing inquiries, confirming reservations, and efficiently resolving issues.
• Anticipate customer needs and offer personalized recommendations for activities, facilities, and local amenities to enhance the guest experience.
• Coordinate with departments to ensure seamless, tailored service delivery and exceed guest expectations.
• Cultivate strong relationships with guests, colleagues, and visitors by maintaining professionalism, ethical standards, and discretion.

Senior Concierge - King Edward VII's Hospital

(2021-10 - 2023-04)

As Senior Concierge at King Edward VII's Hospital, holder of the Royal Warrant, I supported the smooth operation of patient care and service delivery. I played a key role in developing concierge practices to enhance the patient experience, managed staff schedules, and collaborated with various departments to ensure seamless operations. I also provided personalised services to a diverse and sometimes challenging range of clients, including distinguished individuals such as British and foreign royalty, UHNWIs, and high-profile figures, which required complete discretion.

• Develop and implement concierge practices to align with hospital services, enhancing overall patient experience.
• Manage concierge staff schedules, ensuring coverage during busy periods and staff absences.
• Support staff welfare, report feedback to management, and oversee training for new starters.
• Communicate operational and administrative concerns to management, contributing to departmental development.
• Coordinate new consultant onboarding and maintain strong rapport through regular feedback.
• Collaborate with Hotel Services, Maintenance, and IT for prompt issue resolution.
• Oversee procurement of supplies for the Outpatient Department and report clinic-related issues to relevant stakeholders.
• Act as Health and Safety representative, participating in audits and meetings.
• Support recruitment of concierge staff.

Patient Experience Management - King Edward VII's Hospital

(2021-10 - 2023-04)

• Serve as the primary contact for patients with special requirements, ensuring exceptional service delivery.
• Guarantee VIP patients receive a seamless, high-quality experience. Provided specialised concierge services to a distinguished clientele, including British and foreign royalty, high-profile individuals from the arts, music, television, and UHNWIs. Ensured the highest level of professionalism and attention to detail, managing complex and time-sensitive requests while maintaining discretion and safeguarding confidentiality.
• Manage scheduling to ensure appointments run on time and communicate any delays.
• Contribute to continuous improvement by attending meetings focused on patient experience.
• Maintain professionalism in all interactions with clients and patients.

Cabin Manager - EasyJet Airlines

(2012-01 - 2020-09)

I was promoted to Cabin Manager in 2012, leading the cabin crew team to ensure efficient operations, exceptional customer service, and compliance with safety regulations. I managed onboard safety procedures, conducted daily briefings, prepared aircraft reports, and assessed crew performance to maintain high service standards.

Cabin Crew - EasyJet Airlines

(2010-03 - 2012-01)

As Cabin Crew, I ensured passenger safety, delivered excellent customer service, promoted onboard sales, and handled administrative tasks in line with company policies.

Retail Manager - Terra Plana Retail - central London

(2008-01 - 2010-02)

I managed five retail outlets in central London, overseeing staff training and development to maximise performance. My role included ensuring business objectives were met within budgetary constraints and cost control measures. I maintained efficient stock control and utilised strategic marketing initiatives to optimise sales. I consistently delivered and upheld a high level of customer service across all locations.

Store Manager - Stead & Simpson - London

(1998-01 - 2008-01)

I oversaw four stores across London, leading a team of 25 staff members to foster strong customer and employee relationships. I ensured exceptional customer service standards were maintained, providing training and support where necessary. I led the recruitment of new staff and was responsible for the overall upkeep of the stores and monitored and evaluated the financial performance of each location to ensure operational efficiency.

Ticketing / Accounts - Her Majesty's Palace & Fortress

(1998-01 - 2008-01)

Assistant Manager - Preston Public House

(1996-04 - 1997-04)

Assistant Club Steward - St Andrews Hospital

(1995-07 - 1996-04)

Assistant Manager - Friendly Hotels plc

(1989-09 - 1995-03)

GCSE - Mathematics - Blyth Jex School Norwich

GCSE - History - Blyth Jex School Norwich

GCSE - English - Blyth Jex School Norwich

GCSE - Drama - Blyth Jex School Norwich