Service Design and Transition
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Dynamic service design and transition professional with over twenty years of experience in IT transformation and service delivery management. Experienced in delivering solutions during business growth and change. Achievements include delivering multi-million-pound projects with minimal risk and transitioning operational reporting processes.
Proficient in creating operating support models and managing service documentation for large-scale projects. Skilled in delivering effective communications and presentations tailored to stakeholders.
A career that encompasses managerial and directorial experience within a rapidly growing and changing business and also as part of large corporate business structures. This has provided the opportunity to willingly gain an understanding of many areas of business operation and to adapt and grow with change. Throughout my career I have demonstrated how to deliver cost saving benefits through transformational change and improve resource efficiencies through process design and improvement and through detailed cost management.
I have substantial experience in customer engagement and relationship management.
