Deputy Manager - Holts - Southport, Merseyside
(2023-08)
- Recruited and trained driven, dedicated team members, reducing staff turnover.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Designed employee incentives and recognition schemes to achieve team targets.
- Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
General Manager - Toby Carvery - Ormskirk, Lancashire
(2018-07 - 2023-08)
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Managed high-performing teams to deliver quality customer service and stable profits.
- Built and maintained loyal, long-term customer relationships through effective guest management.
- Tracked KPIs to drive profitability and target delivery.
- Delivered business strategy to drive revenue and operational efficiencies.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Recruited top-performing candidates to build staff retention and team performance.
Assistant Manager - Ramanda Hotels - Southport, southport
(2015-04 - 2018-07)
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Built customer relationships with a constructive sales approach.
- Nurtured positive guest relationships, enhancing membership loyalty and driving guest retention.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Maintained restaurant appearance, including shelving organisation, store layout and visual merchandise planning.
Manager - David Pluck Racing - Southport, merseyside
(2010-12 - 2015-04)
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.n.
General Manager - Premierbowl - Southport, Merseyside
(2002-12 - 2010-12)
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Managed high-performing teams to deliver quality customer service.
- Built and maintained loyal, long-term customer relationships through effective leisure centre management.
- Recruited top-performing candidates to build staff retention and team performance.
