Material Management Officer
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My main tasks were to provide an effective materials management service for theatres, wards and departments by managing all product stock levels, stock location details, demand capture, distribution of goods supplied through the Ward Materials Management systems dealing with receipt, returns and resolution of complaints as well as conducting periodic reviews of ward stock levels in line with an agreed schedule. I also had toRecord accurately the product demand through the efficiency use of the Ward Product Management System which was in place for o we 20 wards through out the hospital.
Material Management Officer - NHS Scotland
(2022-10)
My main tasks were to provide an effective materials management service for theatres, wards and departments by managing all product stock levels, stock location details, demand capture, distribution of goods supplied through the Ward Materials Management systems dealing with receipt, returns and resolution of complaints as well as conducting periodic reviews of ward stock levels in line with an agreed schedule. I also had toRecord accurately the product demand through the efficiency use of the Ward Product Management System which was in place for o we 20 wards through out the hospital.
Kit Manager - Bonnyrigg Rose FC
(2023-10 - 2024-03)
My main tasks as kit manager was to prepare kit for match days and to go to training and to assist the manager and coaches see ting up and sometimes even get obliged to help out.On match days I would go to stadium 3hrs before kick off to lay out kit and prepare for the game. Away games I would go to the away ground 3hrs before kick off regardless of where it was and repeat the process of laying kit out and equipment
Rental Technician - Arjo Huntleigh
(2021-08 - 2022-10)
My main tasks were to support Arjo's customer by delivering and picking up rented products when patients and care givers need it most. I had toexceed customer demands by reliably delivering products as efficiently as possible, ensuring patients and residents have access to necessary solutions that empower movement, this was done by covering the whole of Scotland moving things from mattresses to bed and hoists. Therefor after receiving jobs on my iPad in the morning in the depot I would have plan my whole day in a way that I could round the hospitals in the most effective way possible
Delivery Driver - Dpd/Yodel
(2019-02 - 2021-08)
My main tasks are toplanroutes to destinationsthen load, arrange and scan parcels ontohandheldelectric scannerin order of delivery drop offs. This requires me to have a good knowledge of the delivery area postcodes. I am collecting and delivering parcels to both household and business addresses within the allocated time slotsso this requires meto be customer focused and remain professional at all timesas on occasions due to unforeseen circumstances I may be out with the allotted times and will need to explain to the customerthereasons for this.
Due to customers not being available when delivering parcels I need to ensurethat anyfailed attempts to delivery parcels are recorded on the scanner, and returned to depot for redistribution.If any parcels are able to be left in'safeplace'I must ensure this is also recorded correctly so this meansmyattention to detail isextremely importantwithin this role. This is especially relevant as I need to provide completion of relevantpaperwork upon arrival and finishing atthedepot on each given day. This role requires me to be fit &activedue to lifting heavy parcels and hitting the time targets that I set on the handheld scanner.
The amount of parce
Customer Assistant - Tesco
(2017-12 - 2019-02)
As anexperiencedshop assistant who is used to working in a busy environmentand providing customer service to the very highest standards.I am customer-focused andpossessexceptionalcommunication skills which are needed tomake every customer feel valued.I have been trainedonself-serve checkouts, helping customers with their shopping,accepting money transfers inandout as well asfilling the tills with the appropriate amount of moneyfor the day. I consider myself to be a well presented individualthat is very approachableas well as being very committed to work to the best of my abilities.
Administrator - Retirement - Scottish Widows
(2016-01 - 2017-12)
Working with the retirement accounts department as an administrator. Working both individually and as part of the wider team to ensure excellent customer service internally and externally. Dealing with a range of different enquiries whilst trying to relate to the customers, contributing towards continuous improvement through feedback, either strengths or areas for improvement and building effective relationships with colleagues in the business are just a few of the key tasks undertaken.
A proactive attitude is fundamental to the job role, alongside attention to detail and strong communication skills. Utilising strong skills which are already within me as well as drawing upon strong customer service skills which has been gained from previous job experiences. Working to achieve Lloyds Banking Group's vision of being the best bank for customers.
Mortgage Processing & Completions - Lloyds Banking Group
(2015-05 - 2015-10)
Contract work (Mortgage Processing & Completions) - Lloyds Banking Group. Responsible for liaising between new business, field sales advisors, mortgage lenders and clients ensuring applications were processed in an accurate and timely manner. Utilising my communication skills, written and verbal, working in a fast paced environment and as part of a team.
Customer Service Advisor - Scottish Gas
(2014-10 - 2015-04)
Being responsible for resolving a range of enquiries from customers in a polite and effective manner. Taking ownership of each call and getting the enquiry dealt with to the best of my ability. Providing customer satisfaction and encouraging customer trust. Excellence customer service was key to this job role as I was the first point of contact. Being dedicated and having a passion for providing great customer service was vital to this job role.
Customer Service Manager - Ladbrokes
(2013-07 - 2014-10)
To manage and sustain the front-line service to all customers and to enhance Ladbrokes position. Flexible to working, having a passion for customer service and being the first point of contact with customers. Deal with customer complaints/comments and to enhance customer loyalty.
Maintain customer service throughout the shop adhering to divisional standards. Processing customers bets with speed, accuracy and attention to detail. Operate effective cash control, open and close the shop premises.
Managerial duties for the shop and acting as the first point of contact for new staff members' as well as managing current staffing.
Customer Service Assistant/Stock Controller - Tesco
(2012-11 - 2013-07)
Customer service was a main focus with my positions at Tesco. Always a sense of pride whilst serving the customer, helpful, and ensuring that the products and services are available for the customer at all times. The ability to priorities work load and shadow staff. A core value within my positions at Tesco was to ensure I was adaptable and resilient to meet the ever changing demands of the business. Being in control of the stock levels on the shop floor and also in the warehouse.
Retail Security Guard / Store Detective - Advance Security
(2011-04 - 2012-11)
My main position while being employed with Advance security was as a retail security guard within Tesco however I also had a 6 month placement as a store detective. Providing a visual deterrent and ensuring a safe environment for staff and customers. Basic security tasks such as patrolling, using CCTV to ensure that there is no untoward behavior happening in larger stores. Using clear communication both written and verbal as well as maintaining excellence customer service skills.
Cleaner - Edinburgh University
(2012 - 2012)
This was a temporary position alongside my part time role at Tesco. To manage and maintain the cleaning standards within the university buildings. Being able to be flexible and to have an eye for attention for detail. Ensuring that high standards are met while cleaning.
Security Guard - Securitas - Marks & Spencer
(2010-11 - 2011-04)
Working as a security guard to deliver key objectives of being a uniformed deterrence against theft and anti-social behavior. Creating a secure shopping environment for staff and customers. Being a prevention and detection investigator into theft/malpractice for Marks & Spencer. To ensure and protect the property, profit and the brand of the company.
Temporary Worker - Scottish Widows
(2009-01 - 2010-12)
Postal Courier Course & Operator Class - Royal Logistic Corps
(2002 - 2009)
During my time in the Royal Logistic Corps, apart from my time on military deployments, part of my main job was working in the Postal and Courier Operations. This entailed maintaining the flow of vital information for the Army, supplying personal mail services for the camp, 500+ personnel. A combination of helicopter runs, processing postal operations, security and dispatch of mail, also maintaining postal accounts.
