David Mukendi

Insurance professional with London Market experience in commercial risk placement and account handling. Experienced across liability, property, asbestos risks and construction, with exposure to brokers, underwriters, complex risks and the full insurance lifecycle. Commercially minded, with a strong interest in developing a long-term career across the London insurance market.

SME Sales Executive at Business Insurance Solutions Ltd (2026-09 – Present)

• Proactively contact an existing SME client base to identify additional Public Liability insurance requirements alongside existing commercial vehicle cover.
• Conduct telephone-based fact-finding to understand clients' businesses, activities and insurance requirements.
• Source and assess suitable Public Liability products and insurers based on individual client requirements.
• Prepare and present quotations directly to clients, explaining cover, terms and pricing.
• Manage the sales process from initial contact and needs assessment through to quotation and policy placement.
• Build strong relationships with SME clients through proactive telephone engagement and identify opportunities for additional commercial insurance.
• Work within FCA regulatory and compliance requirements while maintaining accurate client and policy information.

Account Handler at Miles Smith (2024-01 – 2026-01)

Operating within the Lloyd's market, supporting and contributing to the placement and servicing of commercial insurance risks across multiple industries while managing broker relationships and a high-volume portfolio.

• Manage a portfolio of 30–45 broker accounts, overseeing renewals, mid-term adjustments and policy lifecycle while maintaining an 85–90% retention rate
• Contribute to £9k–£13k monthly brokerage revenue, supporting consistent income generation through effective account management and placement activity
• Work across a diverse range of commercial classes including: Contractors All Risk (CAR), Combined Liability, Public & Excess Liability, Property, Excess Non-Negligence, Terrorism, Specialist Asbestos Risks
• Handle average premiums of £15k–£25k, with exposure to larger placements exceeding £100k premium
• Engage directly with London Market underwriters, discussing risk appetite, supporting negotiation of terms and facilitating efficient placement execution
• Prepare and present underwriting submissions, ensuring accurate and commercially effective representation of risk
• Review and analyse London Market slips across multiple classes, contributing to accurate policy structuring and placement readiness
• Support the placement process from submission through to bind, ensuring timely and accurate execution of business
• Translate complex policy structures and coverage into clear, actionable communication for brokers
• Take on additional responsibility supporting senior brokers, managing shared inboxes and ensuring time-sensitive queries are handled efficiently
• Utilise systems including PPL and Papercloud to manage submissions, documentation and placement activity

Sales Assistant at Champtronix (2024-01 – 2024-12)

• Developed strong communication, persuasion and objection-handling skills
• Delivered results in a target-driven environment
• Managed reporting and performance tracking

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