Account / Development Manager at TED TODD WOOD FLOORS (2011-04 – 2026-08)
- Managed and developed customer accounts, building strong working relationships with showroom partners and B2B customers.
- Generated profitable sales against targets through account development, prospecting, cross-selling and upselling.
- Handled customer orders by phone and email, prepared quotations and processed online payments through Worldpay.
- Used Business Central for stock and order processing and Dynamics 365 CRM for sales activity, customer records and forecasting.
- Provided product advice and technical support to customers, showroom partners and colleagues.
- Coordinated orders to ensure customers received the correct goods on the agreed date and at the agreed price.
- Maintained regular communication with customers regarding order progress and potential delays, protecting customer relationships.
- Worked across internal departments to identify sales opportunities, resolve issues and support effective forward planning.
Account Manager at FLEXTRONICS (2009-12 – 2011-04)
- Provided quotations for computer components and managed sales of parts to customers.
- Managed price and stock-availability enquiries and uploaded orders to the Baan sales system.
- Issued pro forma invoices and prepared Excel-based reports.
- Supported team administration and day-to-day account-management activities.
Customer Repair Admin Team Leader at FLEXTRONICS (2008-04 – 2009-12)
- Planned and prioritised daily workloads, allocated work across the team and monitored activity.
- Produced daily and weekly performance reports, identifying strengths and areas requiring attention.
- Completed training-needs analysis and implemented training for new starters and new processes.
- Acted as an escalation point, supported technical issues and liaised with HP and internal IT.
- Worked as a systems super-user.
Customer Repair Agent at FLEXTRONICS (2007-03 – 2008-12)
- Managed in-warranty and out-of-warranty repairs and owned customer escalations through to resolution.
- Trained new agents and advised colleagues on processes and procedures.
- Handled out-of-warranty, buyback and upgrade payments and HP escalations.
- Communicated with customers and internal/external departments by phone and email and arranged DPD collections.
Direct Sales Adviser at NTL WORLD (2005-09 – 2007-03)
- Sold telephone, internet and TV services through door-to-door sales and cold calling.
- Followed up customers after installation, took deposits and maintained customer accounts.
- Provided customer service throughout the sales and installation process.
Community Support Worker at LANCASHIRE COUNTY COUNCIL (2004-05 – 2005-09)
- Supported adults with learning difficulties, providing customer-focused day-to-day support and administration.
- Managed client money and bill payments and supported personal life plans.
Operational Support Grade at HM PRISON SERVICE – HMP WYMOTT (2002-01 – 2004-05)
- Supervised inmates and maintained accurate administrative records.
- Conducted searches and supported customer-care and care-plan activities.
- Escorted inmates to hospital when required.
Centre Assistant at WARRINGTON COUNTY COUNCIL (2000-06 – 2002-01)
- Worked as duty manager when required, alongside lifeguard, fitness instructor and assistant swimming-teacher duties.
- Provided customer service and first-aid support.
Guardsman at HM FORCES (ARMY) – 1ST BATTALION GRENADIER GUARDS (1991-06 – 2000-06)
- Served as a Royal Guard, infantry soldier and operational driver.
- Developed strong discipline, attention to detail, precision, risk awareness and asset-protection skills.
- Supported high-profile public events, crowd management and strict security protocols for VIPs and high-value assets.
