Senior Operations Coordinator - CMA CGM Shipping Agency - Southampton, UK
(2021-04)
- Launched the Southampton branch from scratch, overseeing all aspects of its operational setup and development.
- Led client acquisition and established partnerships with essential service providers for port operations.
- Served as the main point of contact for berth window negotiations with container terminals in Southampton and Felixstowe, ensuring timely vessel berthing and operational efficiency.
- Acted as the primary liaison with shipping lines and planners at the CMA CGM head office in Marseille, France, ensuring alignment between local operations and central planning.
- Shared managerial responsibilities for over three years in the absence of a formal department head, coordinating internal workflows and operational decisions.
- Collaborated with multiple departments to ensure smooth vessel calls and full compliance with port, customs, and client requirements.
- Managed vessel documentation, port authority coordination, and provided 24/7 support to clients.
- Maintained high service standards in a demanding, fast-paced maritime environment.
Senior Ships Agent - Graypen Limited / GP Shipping - Southampton, UK
(2019-01 - 2021-04)
Promoted in early 2019.
- Represented shipowners and charterers' interests, delivering full agency services across multiple UK South Coast ports (Shoreham, Southampton, Fawley, Poole, Plymouth, etc.).
- Prepared cargo documentation and advised clients on port restrictions and operational feasibility.
- Issued proforma D/As and verified port schedules, funds, and cost structures per tariff.
- Ensured cash flow compliance and submitted accurate final accounts to finance.
- Monitored KPIs and trained new employees in accordance with company protocols.
- Worked under pressure to meet tight client deadlines and performance targets.
Boarding Clerk - Graypen Limited / GP Shipping - Southampton, UK
(2015-04 - 2019-01)
Shipping Agent - Orion Rodos Marítima e Portuária - São Luís, Brazil
(2013-04 - 2014-12)
- Represented shipowners and charterers before port authorities and local agencies.
- Managed all pre-arrival and in-port needs of vessels, including documentation and authorization for cargo operations and customs.
- Specialized in iron ore exports and general cargo operations, often during nighttime or vessel maneuvering shifts.
Accounts Assistant - Strato Bijuterias - São Luís, Brazil
(2012-07 - 2013-04)
- Managed Excel spreadsheets, assisted with payroll, and communicated with clients and service providers.
Booking Agent - Hotel Abbeville - São Luís, Brazil
(2011-12 - 2012-07)
ISO 9001 Certified facility.
- Handled hotel reservations and guest communications.
- Assisted the reception desk and supported guest services.
- Trained under ISO 9001 standards.
Freelance Press Officer - Judiciary Workers Union of Maranhão - São Luís, Brazil
(2011-03 - 2011-07)
- Maintained the organization's website with news, interviews, and event coverage, often traveling across towns.
Communication Assistant - Ideia Propaganda LTDA - São Luís, Brazil
(2008-04 - 2009-12)
- Created internal communication materials, safety campaigns, and visual content using CorelDRAW.
Journalism Monitor - University Journalism Agency – Tuiuti University of Paraná - Curitiba, Brazil
(2005-02 - 2005-06)
- Supported communication events and proofed internal communication materials.
Reporter Intern - Brasil Tropical Radio – Roberto Aciolli 190 Program - Curitiba, Brazil
(2003-03 - 2003-08)
- Produced and participated in live broadcasts covering local police news.
