David Riley

I am an accomplished professional with extensive expertise in risk assessment and mitigation, performance metrics analysis and staff recruitment and development. Demonstrating a strong commitment to regulatory compliance, customer service and health and safety compliance. I have proven ability to manage contracts, develop work force training programmes and enhance communication improvements.

I have experience in performance management and implementing effective policies and procedures. I am an organised leader dedicated to fostering staff management and development whilst achieving performance goals offering strong leadership and problem solving skills. I am knowledgeable about streamlining processes, improving operational efficiency whilst fostering a positive environment.

I have experience in strategic planning and resource management. I also deal with a lot of HR cases including rotas, holidays and customer complaints.

Operations manager - Mitie - Bullring Shopping Centre, Birmingham

(2024-06)

Tenant Machine trainer, trainer Machine. Also a First aid Trainer. Managing a large team throughout the Bullring.

• Co-ordinating with other departments for seamless operation of cleaning tasks
• Enhanced office cleanliness by implementing effective cleaning schedules
• Maintenance of cleaning supplies ensuring availability at all times
• Implementing eco friendly cleaning products, promoting sustainability in the work place
• Ensuring a clean healthy environment with strict adherence to hygiene protocols
• Excellent customer service skills, improving overall client satisfaction
• Reviewing work of cleaners/staff providing constructive feedback when necessary
• Facilitating communication among team members fostering a harmonious working environment
• Scheduling deep cleaning sessions to maintained optimal office conditions
• Streamlining waste management procedures reducing hazards in the work place
• Ensuring adequate management of budget
• Providing training for staff to enhance their skills and performance
• Handling of complaints from staff and customers resolving them efficiently and promptly
• Built solid relationships with clients by addressing concerns and queries in a timely manner
• Managed team of cleaners to ensure high quality results
• Always looking for ways to improve/ increase quality
• Evaluate employees regularly to assess performance and to provide feedback
• Ensuring targets are met
• Ensuring adherence to quality standards
• Leading staff training on health and safety
• Customer service skills, working with the clients to succeed
• Acting on customer feedback to enable continuous service improvement
• Directing and supervising front of house operations upholding company standards
• Development and oversee budgets for supplies, equipment and every day running costs
• Leading investigations and preparing reports and putting a solution in place
• Co-ordination of recruitment and training to build a successful team

Cleaning Manager - ABM Facilities - Birmingham, West Midlands

(2023-05 - 2024-06)

• Took charge of stock supplies, ensuring availably as required
• Assessed performance
• Collaboration with management in recruitment of new staff members
• Used problem solving skills to resolved customer complaints promptly
• Manage a small shopping centre BOH areas and FOH areas
• Team bonding, online training, KPI scores, and periodic monthly reports
• Working with customers on a daily basis, Helping them to be happy though out the centre and help them what they need to be sure they get have a great experience when visiting the centre

Senior Team leader - ABM Facilities - Birmingham, West Midlands

(2010-05 - 2023-05)

• Encouraged professional development amongst team members by facilitating learning opportunities
• Led the team towards meeting annual targets
• Coordinated project deadlines, ensuring timely completion
• Fostered a positive work environment boosting overall team spirit and motivation
• Improved team communication by implementing weekly meetings
• Ensured compliance with company policies and procedures at all times
• Monitored progress regularly, dressing any issue promptly and appropriately
• Maintained a high level of team moral for increase productivity
• Delegated tasks effectively, maximising individual strengths within a team
• Established team goals, setting clear deadlines
• Training of staff on procedures and methods maximising production and collaboration
• Conducted regular team meetings and updated members on best practice and continuing expectations
• Produced daily/weekly and monthly activity reports and forecasts
• Working with the clients to succeed our targets

Stock taker - HOMEBASE - KINGSHEATH, BIRMINGHAM

(2007-06 - 2010-03)

• Working on the shop floor and in the warehouse delivering stock and checking what in stores
• Report to management and put the orders through to make sure we get the right amount of stock and manage the cost of the budget
• Working with customers on a daily basis to make sure they have the experience they need when shopping in the centre

GCSE - ENGLISH

GCSE - MATHS

GCSE - SCIENCE

GCSE - SPORTS

GCSE - FOOD TECH