David Stimmler

Operations Manager - Stay Kula - London

(2024-02)

Portfolio Oversight: Directing operations for 200 serviced apartments, ensuring seamless guest journeys and high service standards.
Operational Efficiency: Managing end-to-end logistics, inventory control, and vendor negotiations to optimize costs and reduce waste.
Strategic Advisory: Providing facilities and operational insights to senior management to support business scaling.
Compliance: Developing and enforcing rigorous Health & Safety protocols across all sites.

Reservation Agent - The Beaumont Hotel - London

(2023-11 - 2024-01)

Revenue Generation: Secured high-value bookings via phone, email, and webchat through expert product knowledge and sales techniques.
Data Integrity: Managed complex reservations using Opera software, ensuring 100% accuracy in guest profiles and pre-arrival data.

Assistant Front Office Manager / Team Leader - Novotel London Excel - London

(2022-12 - 2023-11)

Team Leadership: Supervised and motivated the front-of-house team, implementing performance improvement plans and career development initiatives.
Training: Led onboarding and operational training for new hires to maintain brand service standards.
Crisis Management: Provided senior night coverage and resolved escalated guest issues during peak periods.

Operations Supervisor - Selina - London

(2021-04 - 2022-11)

Launch Operations: Key member of the opening team, establishing daily workflows and sales support processes for a new site.
Logistics: Oversaw procurement, inventory management, and administrative functions to ensure uninterrupted business continuity.
Business Development: Coordinated corporate events and site visits to drive local partnerships and revenue.

Front of House Assistant - One Housing - UK

(2018-07 - 2019-12)

Delivered multi-channel reservation support and enhanced F&B service based on guest feedback, consistently generating positive online reviews.

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