AI Adoption Officer at Westminster Council (2023-01 – Present)
Led Westminster City Council's Microsoft Copilot pilot and wider organisational trial, setting the direction for adoption, training, and user enablement ahead of the wider rollout. Played a leading role in the successful rollout of 300 licences following the trial phase and helped prove the service as business-as-usual delivery. Developed the wider organisational adoption plan, shaping change management, engagement, and sustainable implementation of AI tools across council services.
Currently leading key elements of the rollout of 3,000 licences across the organisation, coordinating enablement activity, learning support and stakeholder engagement at scale.
- Design and deliver strategic training plans, workshops, webinars, and practical learning materials that support confident, effective, and responsible use of Microsoft Copilot
- Create guidance, resources and real-world use cases that help colleagues and leaders understand how AI can improve productivity, collaboration, and service delivery
- Supported the development of Copilot policy and governance guidance, helping to embed responsible use, GDPR awareness and risk-conscious practice across adoption activity
- Created internal resource hubs, guidance packs and self-learning tools to support ongoing adoption, reinforce best practice, and enable sustainable capability-building
- Embed governance, best practice and organisational expectations into webinars and training sessions, helping colleagues adopt Microsoft Copilot safely and confidently
- Provide expert support and practical leadership on Microsoft Copilot and Microsoft 365, helping teams overcome barriers to change and increase digital confidence
- Work closely with stakeholders across the organisation to identify service needs, shape delivery priorities and align adoption activity with wider business objectives
- Acted as the go-to support contact for the Executive Leadership Team during the Microsoft Copilot trial, offering trusted guidance, visibility, and senior-level engagement throughout the pilot
- Represented multiple directorates in adoption and enablement activity, including Finance and Resources, Adult Services, Legal, and Planning and Regeneration
- Invited to speak at cross-council events to share best practice and lessons learned from Westminster's Microsoft Copilot trial, proving leadership in training, adoption and change delivery
Modern Workspace Officer at Westminster City Council (2021-01 – 2023-12)
Led capability-building activity across Westminster City Council, helping staff strengthen their use of Microsoft 365 and adopt more effective digital ways of working.
- Provided expert support for Microsoft 365 queries, improving user experience and enabling teams to work more confidently across a range of applications and services
- Created structured training plans and learning materials to support organisation-wide upskilling and more consistent adoption of Microsoft 365 tools
- Delivered webinars, workshops, and training sessions for technical and non-technical audiences, building confidence and encouraging practical behavioural change
- Developed strong expertise in SharePoint and led mandatory training activity to support compliance, consistency, and effective platform use
- Promoted best practice in SharePoint, document management, and file sharing, helping services improve collaboration, consistency, and secure working practices
- Delivered one-to-one support tailored to individual and service needs, helping colleagues overcome challenges and improve digital confidence
- Represented multiple directorates in training, enablement, and support activity, including Finance and Resources, Adult Services, Legal, and Planning and Regeneration
- Maintained current product knowledge through Microsoft events and translated new insight into practical recommendations, support, and learning opportunities for staff
