Club Administrator - Knebworth Golf Club - Knebworth
(2025-05 - 2026-03)
- Receiving initial enqueries about membership to the Golf Club and following up with emails, making appointments with the Club's General Manager to finally onboarding them as members. Membership journey is logged via Trello.
- Attending rota meetings followed up by compiling rota and distributing to all necessary staff members.
- Answering telephone calls and emails in an appropriate and timely manner.
- Facilitating reciprocal golf rounds for members.
- Arranging events from enquiry through to the day of the event.
- Liaising with Kitchen and Front of House to ensure events run smoothly and that they have everything they need to complete the event.
- Raising invoices and producing communication to event bookers all of which to be sent via Intelligent Golf.
- Ensuring Club Events and Notices are up to date throughout the Club.
- Providing assistance where necessary within the Club.
Office Administrator - LEETE ESTATE MANAGEMENT - Eton
(2021-10 - 2025-04)
- Heading up the repairs and maintenance team.
- Dealing with telephone calls/emails in appropriate manner - instructing the relevant contractor/advising the property manager of the issue.
- Assisting contractors with queries following receipt of works instruction.
- Sending communication to leaseholders/tenants to advise of works being carried out or requesting them to comply with the terms of their lease.
- Drafting and distribution of Section 20 Notifications to leaseholders.
- Answering queries raised by other departments.
- Dealing with office equipment breakdowns.
- Ordering office supplies to enable the smooth running of the office.
- Completion of dictation for the director - typing of minutes, emails and works instructions.
- Running reports and providing to relevant parties.
- Updating the telephone system with new starter contact details and assisting employees with any queries.
- Dealing with complaints when they arise to a satisfactory conclusion.
Development Support Manager - Paradigm Housing Group - Wooburn Green, Buckinghamshire, UK
(2012-08 - 2021-07)
- Managed a team of Development Support Assistants to ensure the smooth running of the department
- Instrumental in realising the largest stock rationalisation in the Housing Sector of over 3000 properties.
- Providing document management function and creating treasury and sales packs as well as heading up transferring paper files to electronic.
- Maintaining reports to ensure compliance within the business.
- Delivering training for the bespoke database system as well updating information/documentation necessary.
- Carried out quality monitoring and assurance to continuously meet high standards.
- Built trusted, professional relationships with diverse stakeholders from local authorities; developers and employers agents.
- Purchased properties from the open market to assist with local authority homeless waiting list and keeping within budget.
- Preparing and updating processes.
- Office Manager function to the department to enable the smooth running of the office.
Legal Secretary - Barratt & Thomson - Slough, Berkshire, UK
(2008-02 - 2012-08)
- Worked for Head of Private Client Department.
- Organised and prioritised case loads of 2 solicitors including dealing with diary management.
- Completion of typing using digital dictation system and arranging for delivery of legal correspondence to clients, witnesses and court officials.
- Speaking with clients including those who have recently been bereaved as well as funeral directors.
- Checking and paying monthly nursing home invoices.
- Ensuring all administration kept up to date with particular emphasis on logging legal documentation in to safe storage.
- Ad hoc duties for Barratt & Thomson Estate Agents.
Legal Secretary/Office Manager - Kidd Rapinet Solicitors - Slough
(1995-05 - 2007-10)
- Responsible to Conveyancing/Probate Partner.
- Liaising with Clients, Solicitors, Estate Agents and Local Authorities.
- Making sure all conveyancing typing and administration up to date.
- With regards to the Office Manager position ensuring the smooth running of a medium sized office including liaising with managing agents and monitoring holiday and sickness records for employees. Ordering of stationery as well as carrying out banking duties.
- IT support for the office as well as Microsoft application support to the business.
- Relief reception and switchboard operator.
