Dawn Callow

A conscientious and professional individual with strong communication skills. Strengths are efficiency, empathy and building effective, trusting relationships. Experienced in administration and working with challenging young adults. Demonstrating qualities of diplomacy, flexibility, confidence and the ability to react calmly to difficult situations. The ability to work independently whilst being a good team player.

Covid Coordinator - Cancer Services, Surrey & Sussex Healthcare - Crawley

(2021-11)

Temporary Position

COVID Tester - Eurofins

(2021-08 - 2021-10)

Temporary Position

Bookings Officer - Cancer Services, NHS

(2020-10 - 2021-04)

• Processing e-referrals
• Updating database
• Contacting patients and arranging appointments with the 2 week rule for initial referrals
• Managing computerised booking system

Student Administrator/Receptionist - Aspire Sussex Ltd - Crawley

(2016-02 - 2020-10)

Working as part of a small team where communication and a can do attitude ensure programmes run effectively and tasks are dealt with as they appear in a timely manner.

• Advising customers about courses
• Enrolling over the telephone or face to face according to SFA funding
• Dealing with enquiries at reception
• Processing payments
• Setting up Direct Debits when necessary
• Contacting customers if payments are not made
• Contacting existing students for re-enrolments
• Contacting customers about assessments, making appointments and taking payments
• Contacting students and staff when a course is cancelled or amended and updating systems

Teaching Assistant - Central Sussex College - Crawley

(2013-01 - 2015-10)

• Building relationships with disengaged students to re-engage them in education
• Maintaining registers, both paper and electronically and producing weekly attendance figures for outside agencies
• First point of contact for members of the public during enrolment process
• Assisting with form filling and verifying qualifications using government database
• Preparing and participating in student Reviews with outside agencies and parents
• Compiling reports, maintaining files and answering inquiries by email and telephone

Teaching Assistant - Thomas Bennett C.C - Crawley

(2003-04 - 2013-12)

• Supporting students in class and LINC (pupils with various issues were sent here) area
• Managing LINC in staff absence which involved planning work, organising students and maintaining a calm and studious atmosphere
• Writing reports and alerting teachers to issues
• Maintaining confidentiality and working to Safeguarding policies at all times

Teaching Assistant - The Oaks Primary School - Crawley

(1998-07 - 2003-08)

• Working with small groups developing literacy skills
• Set up 'Golden Time' to reward pupils for work and attitude

Evening Supervisor - Delichef

(2000-09 - 2003)

Food production for airlines and trains. Left to have last child.

• Training and organising staff

Clerical Officer - C.A.A., Gatwick Cash Office

(1979-09 - 1986-07)

Left to have first child.

• Working in the Cash Office
• Checking subsistence claims
• Checking invoices for payment

B.A. - English - Chichester University (1993-09 - 1997-07)