Dawn Carpenter

I am a strong team player with the confidence to work independently. I have always had a strong worth ethic and the need to learn and try new opportunities. I have good communication skills, I am patient, well organised, highly efficient and work within deadlines with years of experience working in customer focused environments. I pride my self on punctuality and attendance and I am currently looking for the opportunity to put my skills and attributes to work.

Dedicated Shop

Assistant with strengths in visual merchandising and stock management. Delivers exceptional customer service by assisting customers with product selection and resolving complaints with empathy. Enhancing sales through attractive displays and effective inventory control.

Proficient Shop

Assistant skilled in maintaining a neat and organised shopping environment. Manages stock levels to minimise waste and ensure product availability. Training new staff on operational procedures, fostering a collaborative team environment.

Shop Assistant - Poundland - enfield, Ponders end

(2019-10)

• Kept shelves neat, clean and organised through visual merchandising.
• Assisted customers in locating products, offering recommendations based on specific needs.
• Replenished items and organised displays to keep stock looking professional.
• Managed stock levels on the shop floor, restocking items to maintain optimal inventory.
• Addressed customer complaints with empathy, resolving issues to ensure satisfaction.
• Rotated stock on shelves, reducing stock waste and minimising store losses.
• Organised and displayed items in visually appealing manner.
• Processed transactions efficiently, including cash, credit card, and gift voucher payments.
• Coordinated with team members to maintain a tidy and safe shopping environment.
• Processed and loaded deliveries and backstock onto store shelves.
• Encouraged customer loyalty by building positive rapport with regular customers.
• Assisted customers with wide selection of products and services.
• Handled customer returns, refunds and exchanges at customer service desk.
• Monitored expiry dates of products, removing out-of-date items to uphold health standards.
• Created attractive displays for merchandise to enhance sales.
• Demonstrated flexibility by covering various shifts, including weekends and holidays.
• Scanned products at high tempo and bagged securely for customers to carry.
• Trained new staff on shop procedures, till operation, and customer service excellence.

full time home maker - Enfield

(2008-12 - 2019-10)

• Maintained a safe and organised workspace, adhering to health and safety regulations to prevent accidents.
• Overseeing family residence.
• Coordinating and overseeing timetables, encompassing school runs and diverse after-school activities.
• Managed food preparation and cooking to maintain safe standards, ensuring healthy and balanced dietary requirements.
• coordinating with schools, health practitioners, and other pertinent organisations.
• Oversee family finances while adhering to strict budget constraints.
• Administer first aid and oversee health care as required.

Teaching Assistant placement - Lord Harris Coleraine park primary school - london, Tottenham

(2008-05 - 2008-07)

• Maintained student safety inside and outside classrooms in line with school safeguarding policies.
• Delivered one-to-one support to pupils requiring additional assistance, improving learning outcomes.
• Collaborated with teacher to identify and address individual student needs.
• Established positive relationships with students, leading by example and responding appropriately to classroom needs.
• Assisted in the creation and maintenance of a safe classroom environment, minimising risks and hazards.
• Cleaned and organised classrooms before lessons and cleared afterwards.
• Organised and distributed learning materials, homework, textbooks and classroom supplies.
• Encouraged pupil participation and interaction, cultivating a supportive classroom community.

Waitress - Tottenham Hotspur - london, Tottenham

(2007-09 - 2007-12)

• Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
• Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
• Delivered friendly and fast service to process high-volume food and drink orders at peak times.

L1 - teaching assistant - TNG-London (2008 - 2008)

L1 - Animal care - camden training centre (2007 - 2007)

L1 - Equestrian apprenticeship - trent park stables (2007 - 2007)

GCSEs - Secondary school - Northumberland park community school (2006 - 2006)