Dawn Gray Thom

I am a reliable and hard working person with strong experience in both domestic and commercial cleaning. Over the years I have worked in guest houses, hotels, and private homes, always keeping high standards of cleanliness and organisation. I take pride in doing a thorough job and making sure spaces are tidy, safe, and welcoming.

In my current role at The Second Chance in Inverkeilor, I also help with general cleaning and café upkeep, so I am used to working safely around food and following hygiene guidelines. I am now looking for a cleaning position where I can use my skills and work as part of a dependable team.

Café Assistant - The Second Chance - Inverkeilor

• Bake cakes and assist with preparing food for the café.
• Follow food hygiene and safety standards at all times.
• Keep the kitchen, counters, and seating areas clean and tidy.
• Handle cash and card payments when needed.

Cleaner - Self-Employed

(2016-01 - 2020-12)

Provided cleaning services to both residential and commercial clients, ensuring high standards of cleanliness and organisation.

• Demonstrated attention to detail in all tasks, including cleaning, organising, and ensuring spaces met client expectations.
• Managed supplies and equipment efficiently, ensuring that all cleaning materials were well-stocked and used properly.

Housekeeping - Harbour Nights Guest House - Arbroath

(2014-01 - 2015-12)

• Responsible for maintaining guest rooms, ensuring cleanliness and proper stock of amenities.
• Managed time effectively to meet cleaning schedules and deadlines.
• Practised effective communication when liaising with management and responding to guest requests.

Housekeeping and Waitress - Chance Inn Hotel - Inverkeilor

(2008-01 - 2010-12)

Provided high-quality service to hotel guests, including cleaning rooms and taking food and drink orders.

• Ensured a positive guest experience by resolving issues promptly and delivering services efficiently.
• Managed cash and card transactions, demonstrating accuracy and reliability in all financial dealings.

Housekeeping and Waitress - Scalloway Hotel - Shetland

(2004-01 - 2007-12)

Provided high-quality service to hotel guests, including cleaning rooms and taking food and drink orders.

• Ensured a positive guest experience by resolving issues promptly and delivering services efficiently.
• Managed cash and card transactions, demonstrating accuracy and reliability in all financial dealings.

Retail Sales Associate - D. Leslie, Premier Store

(1988-01 - 1998-12)

• Assisted customers in a busy retail environment, answering queries, providing recommendations, and processing sales.
• Maintained store organisation and visual merchandising, ensuring a clean and inviting shopping environment.
• Handled cash transactions, operated the till, and managed customer returns with professionalism.

Stay-at-Home Mother - Self-Employed

(1998-01)

Managed daily household operations for over 25 years, balancing a variety of tasks such as scheduling, budgeting, and organising.

• Developed excellent organisational, time-management, and problem-solving skills.
• Gained valuable experience in customer service by interacting with service providers, tradespeople, and others.

Standard Grade Qualifications - Scalloway Junior High School