Dawn Phillips

Experienced Care Manager with over 15 years in domiciliary care, compliance, and complaints management. Skilled in CQC compliance, safeguarding, investigations, quality assurance, and team leadership. Committed to delivering high-quality person-centred care and continuous service improvement.

Deputy Manager / Complaints Officer - Care Outlook - Hillingdon

(2015-01)

Support the management of a domiciliary care service, ensuring high standards of care.

• Supervise staff, manage rotas, and support recruitment and training.
• Ensure compliance with CQC regulations and company policies.
• Investigate complaints, incidents, and safeguarding concerns within required timescales.
• Liaise with clients, families, healthcare professionals, and local authorities

Contracts Manager - Triscott House

(2019-04 - 2020-10)

• Managed care provision and staff within a residential service.
• Maintained relationships with local authorities and key stakeholders.
• Oversaw incidents, safeguarding matters, and service quality.

Domiciliary Carer - Triscott House

(2009-01 - 2015-12)

• Provided personal care and support to vulnerable clients.
• Assisted with medication, mobility, and daily living activities.
• Maintained care records and promoted client independence.