Deputy to AVP - Barclays Northampton - Northampton
(2023-11)
- Supported timely and in-depth collation and presentation of Management Information (MI) data.
- Managed and executed projects independently, ensuring high standards and timely delivery as promised.
- Established strong and successful relationships within the Quality Control (QC) team, Court Orders and Legal Team (COT), and other relevant departments.
- Provided individual support to team members for professional and personal matters.
- Successfully coordinated and organised weekly case allocation and managed overtime scheduling when required. Through proactive action planning, I effectively prevented potential breaches from occurring.
- Implemented and maintained a weekly verification and control check of the issues inbox, ensuring adherence to the policies and procedures, and facilitating professional and timely resolutions.
- Devoted dedicated time to maintaining core skills through a focused approach to handling cases, achieving a current Quality Assurance (QA) score of 100%.
- Set a high standard for the team by consistently demonstrating exemplary performance and adherence to procedures.
- Proactively identified procedural gaps and formulated action plans to address them, leading to the implementation of new processes for improved efficiency and effectiveness.
QC & Issue Resolution Analyst - Barclays Northampton - Northampton
(2023-05)
- Gained considerable experience and knowledge of reviewing complex information obtained from multiple data sources to resolve issues and orders.
- Exceptional attention to detail to ensure meticulous management of documentation and adherence to policies and regulatory requirements.
- Voluntarily undertook additional responsibilities including learning new systems and compiling comprehensive step-by-step guides to facilitate colleagues in efficiently navigating and utilising the system in their daily tasks.
- Gained an experience of managing quality control processes including remediation and issue closure.
- Proficiently using Microsoft office suite tools.
- Learning and using on a daily basis the in-house systems Barclays use throughout the business such as SNOW, full-serve and Triumph.
- Consistently met and exceeded professional standards by successfully completing tasks on a daily, weekly, monthly basis.
- Currently gaining valuable experience in a confidential and regulated work environment.
Director & Sales negotiator - Salcey Move Estate Agents
(2019-11 - 2023-03)
- Successfully set up and operated a profitable estate agency.
- Lead a team of 3 to manage complex estate agent services in purchasing and sales of residential properties.
- Implemented measures to maintain the lead pipeline, as well as support business operations and profitability.
- Provided face-to-face and telephone consultations, ascertaining requirements, and providing relevant and personal marketing information to win the sale.
- Arranged and organised days with multiple viewings and clients to specific time scales and locations. Communicated with potential buyers to build rapport.
- Developed positive relationships with lenders, solicitors, other agents, mortgage brokers and surveyors.
- Initiated negotiation processes, consulted with clients concerning market conditions, prices, mortgages and legal requirements, to ensure fair and honest dealing.
Head of Compliance & Nurse Lead Support - Northamptonshire Out of Hours GP Services
(2016-01 - 2019-12)
- Provided confidential data management and admin support.
- Headed up compliance for all Northamptonshire staff 100+.
- Assisted the Nurse lead in the management of the nursing team.
- Investigated complaints and incidents, collected dater and built reports.
- Organised compliance certificates and kept records to make sure there were no crossover periods without compliance.
- Monthly collection of timesheets for payment of wages, checked data for accuracy to prevent fraudulent claims, worked with payroll to get timesheets successfully submitted to the deadline.
- Organised diary control of annual leave and sickness, correctly filing the relevant paperwork and communicating with staff.
- Contracts and rota fill, supported the admin team to help with last minuet shift changes and sickness, organised staff training days and events.
- Sent communication to all staff and replied, stayed on top of my own emails as well as general office emails and tasks.
- Covered pharmacy technician role when annual leave/sickness occurred. Some of the tasks included the security and accurate recording keeping and delivery of controlled drugs, taking stock and delivering medical equipment and medications to support the service, ordering medical supplies for the service whilst staying within budgets.
- Other tasks in my role included, recruitment, short listing, interviewing and training new staff members and signing off once the training was completed. Leading the registrar's induction meeting, training and rota fill. Supporting the office team with over flow tasks. Bringing in new filing systems and leading on staff meetings.
Head of Compliance & Nurse Lead Support - Northamptonshire Out of Hours GP Services
(2013-01 - 2019-12)
In 2013 I commenced work as a receptionist/runner and support administrator to the management team for Northamptonshire Out of Hours GP Service. These roles required me to be flexible and work across four different locations. I have developed skills in managing patient experience and have learnt to communicate to people of all ages and from varied cultures and socio economic groups.
Through the experience I have gained, I know when too recognise and escalate in response to medical deterioration and emergencies.
Property Investor - Self-employed
(2017-01)
In 2017 I started my own property investing company with my business partner. We are successfully investing for ourselves and other investors. Sourcing properties and deals, negotiating and communicating with other property professionals, managing the redevelopment and taking on design tasks of individual properties.
Property has become my passion, it combines the thrill of a running a business with the creative side of design. We now own and run a small portfolio of property which we are eager to grow and provide safe and clean housing for families to call home.
