Dayo Adz

I am a natural self-starter who learns quickly and thrives on acquiring new knowledge and skills. I excel at adapting swiftly to any environment, even under pressure. I have excellent communication skills, effectively liaising with individuals across various skill levels. I am comfortable working both independently and collaboratively within teams. My strong work ethic, combined with proficiency in technical tools, makes me versatile and dependable.

CRM Specialist - Virgin Media

(2023-04)

• Managed customer relationship management system using HubSpot
• Maintained customer records, tracking interactions and sales activities
• Generated reports and analytics to support sales and marketing strategies
• Provided insights to drive customer engagement and retention
• Assisted in implementing targeted campaigns to enhance customer experience

Night Reception Team Member - Travelodge - Essex region (Basildon, Basildon Wickford, Brentwood East Horndon, Chelmsford, Stansted Great Dunmow)

(2022-07 - 2022-12)

Worked across various Travelodge hotels across the Essex region including Basildon, Basildon Wickford, Brentwood East Horndon, Chelmsford and Stansted Great Dunmow

• Provided excellent customer service during overnight shifts
• Managed guest check-ins and check-outs efficiently
• Handled guest enquiries and resolved issues professionally
• Maintained accurate records and ensured smooth hotel operations overnight
• Followed company procedures and health and safety standards at all times

Junior Sales Representative - Virgin Media

(2021-03 - 2022-06)

• Identified customer needs, presented products and services effectively
• Achieved and exceeded sales targets consistently
• Developed and maintained strong customer relationships
• Handled customer inquiries, complaints, and provided prompt resolutions
• Collaborated with the sales team to ensure cohesive strategy execution

Data Entry Admin - Transport for London

(2019-07 - 2021-03)

• Managed incoming correspondence and directed to appropriate staff
• Collated and cross-referenced data from multiple sources
• Maintained accurate and organised filing systems
• Responded efficiently to queries via email and telephone
• Ensured departmental charts and documents were up-to-date

Data Entry and Analysis - West Middlesex University Hospital

Previous role focusing on data entry, data correction, and analysis tasks

Data Entry and Analysis - Finance 4 U

Previous role focusing on data entry, data correction, and analysis tasks

Data Entry and Analysis - Baillie Gifford

Previous role focusing on data entry, data correction, and analysis tasks

GCSEs - Maths and English

Certification - Health and Safety in the Workplace

Microsoft Certified Solutions Expert (MCSE)

HubSpot CRM Certification