Dclondon London

Multichannel e-commerce specialist with 6+ years of experience managing and scaling online businesses across Amazon, eBay, Shopify, and OnBuy. Built a marketplace business from account creation to £2M in monthly sales and 3,000 orders per day in just 12 months, maintaining a 99.9% eBay feedback score across 23,000+ reviews. Deep expertise in Amazon algorithm optimisation, FBA operations, inventory automation, marketplace compliance, and brand protection, with a proven record of strategy, cost-cutting through offshore team building, and end-to-end operational delivery.

E-Commerce Specialist at Designers Collection (2025-01 – Present)

Launched the company's e-commerce operation from scratch and scaled it to £2M in monthly sales in just 12 months — growing from 1 order to 3,000+ orders per day under my management.

• Achieved outstanding marketplace reputation: 99.9% eBay feedback score with 23,000+ feedbacks and 95% overall Amazon rating.
• Manage multichannel selling across eBay, Amazon, Shopify, and OnBuy with real-time inventory synced to the warehouse via ChannelGrabber and StoreFeeder.
• Centralised customer support across all channels in one platform, managing seller metrics, returns, and refunds to protect account health.
• Create FBA shipments and manage all shipping, including Amazon Buy Shipping, while running repricing strategies to stay competitive.
• Drive purchasing decisions through AI-assisted market research using Keepa, ZIK Analytics, Jungle Scout, and Helium 10.
• Rank listings by working to the Amazon algorithm, managing SEO, A+ Content, reviews, and seller feedback to maximise visibility and conversion.
• Handle reconciliation of disputes, returns, lost inventory, lost packages, and reimbursements, recovering revenue that would otherwise be lost.
• Own marketplace compliance end to end: Brand Registry, violation resolution, and brand protection via trademark infringement complaints.
• Cut operational costs by building and managing a 10-person offshore team in India, including a full-time member working 6 days a week at just £500 per month.

E-Commerce Manager at Rouge Technologies (2022-01 – 2024-12)

• Managed multichannel e-commerce operations across eBay and Amazon, overseeing listings, inventory, and order fulfilment.
• Maintained seller metrics and account health while handling customer support, returns, and refunds across both channels.

E-Commerce Manager at Gorilla Tech (2020-01 – 2022-12)

• Managed multichannel selling across eBay and Amazon, covering listings, inventory, and seller metrics.
• Ran customer support operations and processed returns and refunds to maintain strong account performance.
• Produced regular performance reporting and handled reconciliation of returns, disputes, and lost inventory.

Master's in Business Development Management – De Montfort University (2019-01 – 2021-12)

MBA – JNTU (Jawaharlal Nehru Technological University) (2016-01 – 2018-12)

Bachelor's in Business – JNTU (Jawaharlal Nehru Technological University) (2012-01 – 2016-12)