Dean Ryan

Reliable and hardworking engineer with 19 years' experience at Openreach, now transitioning into the electrical industry after completing a Level 2 Diploma in Electrical Installations and starting Level 3 in September. Strong background in installation work, fault finding, health & safety, and customer-facing roles. Practical, safety conscious, and eager to continue developing electrical skills within a domestic or commercial environment.

Customer Service Engineer (Service Delivery) at Openreach (2007-01 – 2026-03)

Field-based engineer with 19 years' experience delivering broadband and fibre installations, provisioning, and fault repairs across residential and commercial properties. Strong technical background in copper and fibre networks including FTTC and FTTP, with experience diagnosing and resolving faults across internal wiring, customer equipment, and network connectivity. Skilled in fault finding, service testing, and maintaining high-quality "right first time" standards while working independently in customer-facing environments.

Experienced in working to strict health & safety procedures including NRSWA, working at height, and Pole Top Rescue. Trusted to support and mentor new engineers and provide Patch Lead cover when required.

• Installed, provisioned, and repaired copper and fibre broadband services
• Diagnosed faults across internal wiring, CPE, and network connectivity
• Delivered FTTC/FTTP installations, testing, and fault resolution
• Worked to strict health & safety standards including NRSWA and working at height
• Maintained accurate records and high "right first time" standards
• Mentored new engineers on fault finding, safe working, and customer service

Level 2 in Electrical Installations – City & Guilds

Level 3 in Electrical Installations – City & Guilds (enrolled)