HR Manager (People & Culture) - GA Agency
(2024-03 - 2026-03)
Senior People role combining workforce planning, manager support, compliance and operational delivery in a fast-paced organisation.
- Partnered with managers across multiple functions on workforce planning, resourcing priorities and day-to-day people management.
- Coached managers on performance, employee relations and employment law, helping maintain consistent standards and resolve issues effectively.
- Supported organisational change, engagement and People projects, working across teams to improve processes and employee experience.
- Managed end-to-end recruitment and onboarding, coordinating multiple stakeholders and maintaining an organised, efficient process.
- Partnered with payroll providers and maintained HR compliance and accurate employee administration.
HR Manager - Hyphen
(2023-08 - 2024-02)
- Managed recruitment from vacancy approval through onboarding and partnered with managers to identify workforce requirements.
- Introduced a structured performance review process to improve accountability, consistency and management standards.
- Supported complex employee relations and organisational change, advising managers on practical and proportionate actions.
- Implemented UK & Ireland parental leave policy and supported consistent application of workplace procedures.
IT Support & Employee Services - All England Lawn Tennis Club
(2022-11 - 2023-07)
Delivered employee and technology support in a high-profile, fast-paced operational environment.
- Coordinated IT support during the Wimbledon Championships, responding to time-critical issues and changing operational priorities.
- Supported onboarding and technology set-up for new starters and worked collaboratively across teams to maintain service delivery.
Head of People & Culture - Bitstocks
(2020-03 - 2022-10)
Led the People function within a growing business, combining leadership, operational delivery, workforce planning and continuous improvement.
- Led the People function and advised senior leaders on performance, employee relations, engagement, organisational change and workforce priorities.
- Managed HR operations, compliance and People projects during a period of rapid business growth.
- Partnered with leadership on hiring strategy and workforce planning, helping ensure the organisation had the right people and structure to support growth.
- Introduced structured interview and onboarding processes, creating clearer and more consistent ways of working.
- Helped build company values and culture from the ground up, supporting leadership accountability and employee engagement.
Office Manager - Bitstocks
(2018-01 - 2020-02)
Hands-on operational role supporting the effective day-to-day running of the workplace.
- Managed day-to-day office operations, budgets and supplier relationships.
- Coordinated workplace services and resolved operational issues affecting employees and business delivery.
- Supported recruitment, onboarding and employee experience while maintaining organised workplace processes.
- Supported payroll, HR administration and IT, providing broad operational support across the business.
- Supported workplace Health & Safety and risk-assessment requirements as part of wider office-management responsibilities.
