Debbie Dumelow

Currently, I am working with West Berks Council as a Social Care Practioner for the hospital discharge team. My role involves organising packages of care for people being discharged from hospital. Previously, I have worked Intermediate Care West Berks and a therapy assistant, domiciliary care company and have been an unpaid carer myself.

I feel I have a wide range of care experience and understanding of how systems work and feel I want progress and gain further experiences. I have strong communication skills, like to build trustworthy relationships, am empathetic and approachable. I am relocating to Wokingham and dont wish to commute to Newbury every day.

Social care practitoner for Maximising Independence team - West Berks Council

(2026)

Working in the community and hospitals organising care packages. I support service users, families and work with other teams to achieve goals. I have experience of MCA’s, safeguarding in addition to my care experience.

Senior Multitherapy Assistant Band 4 - NHS Intermediate care team West Berks - West Berks

(2022-05 - 2026-12)

The role consists of visiting patients within their own home within the community community to practise exercise as advised by key work, ensuring patients have correct mobility equipment and are aware of correct method to use equipment. The role involves building trustworthy communication with patients, families and carers, having a great eye for detail to pick up whether families are coping and organising appropriate help which may include GP, safeguarding terms, paramedics. The role is dealing with more and more mental health issues and end of life care.

I enjoy and excel with complex patients.

Mayfair Homecare

(2019-12 - 2022-05)

Working in the community visiting clients. Writing care plans, keeping accurate, written records. Calling for assistance when required and this maybe in an emergency situation. Assisting with personal care, shopping, medication and adhoc duties. Working to tight time lines. Working in a flexible manner and picking up additional work advocates to meet client needs.

Driver controller - DHL

(2018-09 - 2019-11)

Data input, raise invoices, resolve queries by phone, face to face and email. Attention to detail and strong communication skills are required. This is s very fast paced environment.

Reception - Edwards Lifescience

(2018-06 - 2018-09)

Temp cover of Reception, assisting with facilities, health and safety, random projects and their environmental management accreditation.

Reception - Carisway Facilities Management

(2017-08 - 2018-06)

Reception in a shared Reception. Looking after the facilities and tenants.

Online shopper - Sainsbury’s Nairn - Nairn

(2017-02 - 2017-05)

Starting at 5am, fast pace, tight deadlines. Picking the online orders and making sensible alternatives for customers. Accuracy, safety awareness and customer facing are essential.

Full Time Carer

(2009 - 2017-01)

As a Carer, there is the cooking, cleaning, shopping help. I found myself dealing with Social Workers, Home Care teams, Solicitors, Consultants, Doctor’s and its hard, trying to get the best care, make the right decisions, work with the different teams I discovered that I am very resourceful, if I was unclear I found charities to help and support us too. The ability to communicate was key.

Sometimes we had conflicting issues but I’m not one for grudges. A journey that was tough has taught me so many life skills and know I help friends who are struggling. I had to find my own support so like helping others to save them some time and heartache.

Advertising Sales - Method Publishing

(2008-11 - 2009-07)

This was commission based, sales role working from home. Method provide brochures for military families moving to new towns. You had to fill your brochure many local Companies as possible. Cold calling companies and getting them to buy advertising space takes commitment and discipline my own business - natural corner

(2007-03 - 2008-10)

My own small business selling naturally produced body care products and organic candles. Beautiful items, but as credit crunch took hold I had to be realistic at how much I was prepared to gamble on luxury items. Working for yourself is test, all the responsibility lies with you. Sales, marketing, admin, accounts, product knowledge.

admin/telesales/reception - aptus personneL

(2006-10 - 2007-03)

Aptus sent me to what was Claymore Dairy in Nairn to cover telesales role and ended up staying 5 months covering telesales, Reception and admin roles.

temp positions - blue arrow

(2006-01 - 2006-10)

Positions covered included Reception at Barchester Healthcare and Site Secretary for Robertson’s Construction who upgraded Eden Court Theatre. This involved first point of contact, answering and directing calls, typing documents, setting up spreadsheets, organising business lunches, filing and any ad-hoc duties.

customer service - stryker uk ltd - newbury, Berks

(2003-02 - 2005-11)

Taking and processing orders verbally, by fax and internet. Orders had to be processed with speed and accuracy. The role required building strong, trusting relationships with clients, sales teams and other departments.

reception - stryker uk ltd - newbury, Berks

(1999-02 - 2003-02)

Working a very busy switchboard, directing calls appropriately, greeting guests professionally, arranging flights, taxis and any other ad hoc Secretarial/admin duties. Handling incoming and outgoing post.

Customer service/sales support roles

(1999)

Covering Customer service/sales support roles for a sports company, computer networking company and an optical company. Taking and processing orders and processing with speed and accuracy.

Functional Skills - Maths and English (2024-03)

First Aid Awareness - Centrepoint Flow Training (2016-03)

Food Safety Level - Centrepoint Flow Training (2016-03-10)

COSCA Counselling Skills Module 1 - Rowan Consultancy (2015-10)

BTEC HNC - Business and Finance - Newbury College (1996 - 1998)

GCSE - Maths, Chemistry, Biology, Sociology - Newbury College (1987 - 1988)

O Level - English Lang and Lit.

CSE - English Lang, lit, Home Economics - Park House School, Newbury (1987)

CSE - French, Child Development (1987)

CSE - Human Biology (1987)

CSE - Maths (1987)

CSE - Chemistry (1987)