Debbie Tench

Regional Operations Manager with over 15 years' experience managing multi-site facilities and contract cleaning operations across the UK. Proven track record of leading large operational teams, delivering service excellence, and maintaining strong client relationships across complex contract portfolios. Highly experienced in regional leadership, operational strategy, workforce management, and contract mobilisation.

Known for developing high-performing management teams, improving operational standards, and ensuring full compliance with health and safety and industry regulations. A proactive leader with a strong "hands-on" approach who thrives in fast-paced operational environments and consistently delivers results while maintaining high levels of client satisfaction.

Regional Manager - Atlas FM

(2025-04)

Responsible for overseeing multi-site facilities and cleaning operations across a regional portfolio, leading management teams to ensure service excellence and operational efficiency.

• Lead and support Area Managers and site teams across multiple contracts.
• Conduct regular operational audits and client meetings to maintain service standards.
• Manage labour budgets, staffing levels and operational performance.
• Ensure compliance with health and safety regulations and company policies.
• Drive service improvements and maintain strong client satisfaction levels.
• Support recruitment and development of management teams.

Regional Manager - Cleanology

(2024-01 - 2025-04)

Managed a portfolio of contracts across multiple sectors, ensuring operational efficiency, service quality and strong client relationships.

• Managed and supported Area Managers and operational teams across multiple sites.
• Conducted site audits and performance reviews to maintain service standards.
• Built strong client relationships and handled service delivery improvements.
• Managed staff recruitment, training and development.
• Controlled labour budgets and operational performance.
• Ensured full compliance with health & safety and contract specifications.

Area Manager - Atlas FM

(2023-05 - 2023-12)

Managed a portfolio of sites ensuring contract delivery and strong operational performance.

• Conducted regular site visits, audits and performance monitoring.
• Managed staff recruitment, training and supervision.
• Maintained client relationships and service delivery standards.
• Processed wages and monitored labour budgets.
• Managed stock control and equipment across multiple sites.

Regional Manager (Secondment) - In-Depth Managed Services

(2016 - 2023)

Led a large regional operation covering the Northwest, Scotland, Ireland and Wales, overseeing Area Managers and operational teams.

• Managed a team of six Area Managers and multiple site teams.
• Maintained high operational standards across large multi-site contract portfolios.
• Conducted regular client meetings and service reviews.
• Implemented operational strategies to improve service delivery.

Regional Support Manager - In-Depth Managed Services

(2016 - 2023)

Provided operational leadership support across the business.

• Delivered training for field-based managers across the company.
• Supported Operations Manager and Directors on key projects.
• Managed over 60 operational sites across the Northwest and Wales.
• Resolved operational issues and supported service continuity.

Area Manager - In-Depth Managed Services

(2016 - 2020)

Managed multiple sites and operational teams delivering cleaning services across the region.

• Weekly site visits, audits and operational checks.
• Processing wages using Ezitracker system.
• Managing recruitment, staffing cover and workforce planning.
• Maintaining site compliance including Risk Assessments and COSHH.
• Managing contract mobilisation and TUPE staff transfers.

Store Cleaning Manager – ASDA Contracts - City Facilities Management

(2015 - 2016)

Managed cleaning services across retail sites.

• Conducted monthly audits and service reviews.
• Delivered staff training and recruitment.
• Controlled budgets, stock ordering and labour costs.

Area Contract Manager – Northwest - First Eclipse

(2011 - 2015)

Managed contracts across warehouses, NHS buildings, offices and residential sites.

• Built strong relationships with clients and operational teams.
• Conducted health and safety audits and compliance checks.
• Managed recruitment, performance management and stock control.

Area Contract Manager - T.C.S

(2006 - 2011)

Managed multiple cleaning contracts and operational teams.

• Maintained strong client relationships.
• Managed staffing levels, stock and budgets.

Housekeeping Manager - Shop Direct

(2008 - 2009)

English - New Heys School

Maths - New Heys School

Cookery - New Heys School

Childcare - New Heys School

NVQ Level 2 - Hairdressing - Hugh Baird College