Deborah Allen

Dedicated collections professional with more than 10 years in debt recovery and account management. Expertise in pursuing overdue accounts and successfully recouping outstanding balances. Strong negotiation skills utilized to establish feasible repayment solutions, significantly reducing bad debt.

Collections agent - Ardent credit services - Kirkby, Liverpool

(2025-06 - 2025-11)

• Enhanced knowledge of financial laws through continuous professional development.
• Implemented strategies for prompt bill payments, reducing company losses.
• Conducted thorough research for enhanced debtor tracing efforts.

Customer Arrears manager - Evlo - Liverpool, Merseyside

(2023-09 - 2025-05)

Oversaw all facets of collections and arrears within branch, incorporating forbearance, payment arrangements, and collaboration with debt management firms.

Loan collections agent - Target group / Shawbrook Bank - Remote

(2021-08 - 2023-07)

• Maintained proper documentation of all transactions, ensuring transparency and efficiency.
• Assisted in debt recovery, achieving improvement in overall portfolio health.
• Achieved resolution of delinquent accounts through strategic negotiation techniques.
• Managed a large portfolio of clients for successful loan collections.

Sales/collections - Provident personal credit - Liverpool, Merseyside

(2017-05 - 2021-06)

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Increased customer satisfaction by resolving issues.
• Completed duties to deliver on targets with accuracy and efficiency.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Applied positive customer service approach to increase satisfaction levels.