Self-Employed Luxury Estate Agent - Blatch Fine Homes - Derbyshire
(2024-07)
Blatch is an Award Winning agency selling premium homes within the Midlands & Derbyshire areas who pride themselves on their excellent level of Customer Service and professionalism.
- Contribute to Blatch's fantastic service level of customer service by demonstrating a high level of customer care when communicating with potential buyers and sellers.
- Business Development through prospecting out to potential buyers through door knocking, researching local leads, emails and following up on these.
- Created own marketing tools and letters to showcase services for prospective sales drops.
- Scheduled viewings for interested buyers, showcasing the most beautiful features of each property.
- Organised open house events to increase visibility and interest in listed properties.
- Negotiated contracts on behalf of clients resulting in favourable terms for both parties involved.
- Enhanced customer satisfaction by promptly addressing enquiries and providing accurate property information.
- Conducted comprehensive property valuations for potential sellers, resulting in realistic listing prices.
- Actively followed-up with prospective buyers after viewings.
- Gathered property information using reliable sources.
Creative Director - Pasty and Pie - Staffordshire
(2019-10 - 2024-07)
Pastie & Pie source a range of the finest pasties and pies from all over the UK. As well as selling on-line and delivering by post in specially designed chilled boxes to pasty and pie lovers all over the UK, Pastie & Pie also supply pubs, clubs, cafes and delicatessens, as well as offering event catering services and restaurant kitchen takeover nights.
- Business Development - Prospective sales drops into pubs and restaurants to showcase our services and see how we could be of assistance to them.
- Representing the company at board level meetings with potential clients to pitch our brand and business via a presentation and sales promotions with a view increase our sales predominantly targeting food manufacturers and independent hospitality/event businesses and breweries
- Responsible for marketing via all social media platforms and company website, as well as all marketing materials such as leaflets, business cards, and all advertisements online and materials for our clients
- Supply sourcing - I have been responsible for researching, meeting and liaising with new suppliers when introducing new ideas to the business, such as pizza themed nights on our kitchen takeovers.
- Overseeing all orders, ensuring all is correct and ensuring quality control is carried out efficiently
- Kitchen duties - I have been responsible for cooking to order at our HQ and also hosting Kitchen takeover nights in our partnered pubs & restaurants.
- Responsible for general administrative tasks of the business as well as ensuring great communication with suppliers and clients
- Responsible for the logistical element of collection and delivery to our clients under tight time schedules to ensure we retained great relationships with our suppliers and customers.
- Developed unique menu items for enhanced customer satisfaction.
- Managed daily operations to maintain smooth service flow.
- Implemented health and safety regulations, ensuring a secure environment.
- Negotiated with vendors for cost-effective procurement of supplies.
- Reconciled all company accounts, including credit cards and expenses.
- Completed accurate end-of-day financial routines for cash and card transactions.
Waitress - The Greyhound - Botcheston Village
- Independently ran the front of house of the restaurant and later managed a team of 4 restaurant staff
- Involvement of general day-day running of the restaurant, including recruiting new team members.
- Assisted the Head Chef in the kitchen preparing starters and deserts.
- Assisted the Management Team in choosing dishes to feature on the menu each month.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests
- Adhered to health and safety regulations by examining food quality and maintaining cleanliness
- Maintained bar stocks, replenishing daily as necessary
- Greeted and escorted guests to tables
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste
Owner - Lorelei X
(2018-08)
- I am currently designing luxury swimwear
- I aspire to create bespoke pieces that make women look beautiful and glamorous
- I showcased my designs at a Fashion Event at Stoke Park, London
Owner - Mobile Spray Tan Artist - Newborough, Staffordshire
(2016-06)
- I designed and set up a mobile spray tan business using a celebrity endorsed tanning solution
- Optimised daily operations to achieve maximum efficiency and cost-effectiveness
Waitress/Bar Staff - The Posh Nosh Pub Co Ltd
(2016-09 - 2017-07)
Hostess/Waitress - Direct Telecoms Ltd - Uttoxetter, Staffordshire
(2012-01 - 2015-11)
- I was Front of House in a 'meet and greet' role for events organised by the company and held at Uttoxeter racecourse
- It was my role to ensure customers were catered for serving food and drinks, and host their day at the races
- Making sure they enjoyed their special day out
Make-Up Artist/ Brand Promoter - Lyn Ashworth Bridal Wear - Arewas Hayes, Staffordshire
(2014-01 - 2014-12)
- I was a Model for Lyn Ashworth Bridal designs and, Make up Artist for wedding fashion shows at Hoar Cross Hall and Alrewas Hayes in Staffordshire
Stay at Home Parent
(1998-11 - 2012-01)
Career Break
- Focused on raising and supporting my two children, managing a busy household, and balancing various responsibilities.
- Developed strong organizational and time management skills, often coordinating multiple tasks simultaneously.
- Gained experience in problem-solving, conflict resolution, and communication while managing family schedules and needs.
- Nurtured my interpersonal skills, maintaining positive relationships with extended family, school staff, and other parents.
Trainee Sales Consultant - The National Centre of Cosmetic Surgery - Birmingham
(1997-02 - 1998-11)
- I was a trainee sales person for the cosmetic surgery hospital
- As part of my training I had to be present and witness operations performed by the surgeons
Hair Replacement Technician - Advanced Hair Studio - Birmingham
(1990-02 - 1997-12)
- Specialised in the transformation of image in men
- Responsibilities includes sales, making, fitting and styling hair pieces
- Phycological and communication skills were of paramount importance in all aspects of emotional trauma
- Clients included many famous celebrities
Travel Consultant - Let's Travel - Nottingham
- Specializing in holidays to the Canary islands
Specialist - Cover Shots International - Birmingham
(1993-01 - 1995-01)
- Responsibilities included hair, make up, dressing, art direction with the use of props and accessories
- Part of my role was to build client confidence so they achieved the very best out of their photo session
- I have an eye for design and also sensitivity as often clients were emotional and would frequently share their problems
- My job was to put them at ease and boost their confidence
Photographic Model - Louise Dyson Model Agency - Birmingham, West Midlands
(1991-01 - 1993-01)
- I worked as a photographic model and did promotion work which included Central TV road shows where I was responsible for the hospitality and care of the celebrities and guests on the TV stand at the major showgrounds and The Royal International Air Tattoo show
- Travelled to studios and set locations, arriving ahead of time and prepared for shoots
Mobile Hairdresser
(1985-01 - 1987-01)
- I worked as a mobile hairdresser and Makeup Artist
- I also did bridal hair and makeup and styling
- Applied positive customer service approach to increase satisfaction levels
- Delivered exceptional customer service by proactively listening to concerns and answering questions
Retail Assistant - Fashion Retail Outlet - Wolverhampton
(1983-01 - 1984-01)
