Deborah Koyi

Result-oriented Clinical Informatics Analyst and Clinical Business Analyst with 12+ years of experience supporting Clinical Information System (CIS) implementations, end-user training, and digital health transformation across ambulatory, inpatient, surgical, and oncology settings. Proven track record delivering both classroom-based and virtual training, developing structured curricula, job aids, and workflow guides to support onboarding, system adoption, and clinical standardization. Extensive experience providing at-the-elbow (ATE) go-live support, hypercare, and post-implementation assistance, including real-time troubleshooting, workflow coaching, and issue resolution to ensure minimal disruption to clinical operations.

Skilled in supporting a diverse multidisciplinary audience, including physicians, nurses, allied health professionals, and administrative users, tailoring training approaches to meet varying levels of technical proficiency and clinical workflows. Proficient in Epic systems (Prelude, OpTime, Cadence, Epic-Link) and Cerner Millennium (PowerChart Ambulatory, Inpatient, FirstNet, SurgiNet), with strong expertise in clinical documentation, order sets, and workflow optimization. Adept at facilitating stakeholder engagement sessions, translating clinical requirements into practical system use, and reinforcing best practices during onsite deployments.

Collaborative, adaptable, and highly organized, with a strong ability to work independently in onsite, multisite environments, manage competing priorities, and support clinicians through change. Committed to delivering high-quality training experiences, driving user confidence, and ensuring successful adoption of clinical systems in fast-paced healthcare settings.

Clinical Business Analyst/Change Management Analyst - Thermo Fisher Scientific

(2025-06 - 2026-03)

• Delivered end-user training (classroom and virtual) for clinical study teams, including clinical research associates, project managers, and data coordinators, improving system adoption and workflow adherence across multiple study sites.
• Partnered with clinical operations, data management, and QA teams to translate protocol and workflow requirements into system configurations and user-friendly processes, reducing change requests and improving user efficiency.
• Designed and validated clinical data collection forms and workflow enhancements, while educating end users on best practices to improve data accuracy and reduce manual reconciliation efforts.
• Facilitated interactive workshops and training sessions with multidisciplinary stakeholders to identify workflow gaps, standardize processes, and reinforce system utilization across geographically dispersed teams.
• Developed training materials, including job aids, user guides, and workflow documentation, to support onboarding, knowledge retention, and consistent system use.
• Supported User Acceptance Testing (UAT) by creating test scripts, guiding end users through validation scenarios, and ensuring readiness for system deployment and adoption.
• Leveraged reporting tools to build dashboards and performance summaries, while training stakeholders on data interpretation to support decision-making and operational efficiency.
• Ensured alignment with GCP, Health Canada, and FDA regulatory standards, reinforcing compliance through system design, documentation, and user education.
• Collaborated closely with IT and business teams to support change management, communication, and adoption strategies, enabling smooth transitions during system and workflow updates.

Clinical Informatics Specialist - Syneos Health

(2021-07 - 2025-05)

• Delivered role-based end-user training (classroom and virtual) to physicians, nurses, and research teams, enhancing system proficiency and reducing support ticket volume by 30% within three months.
• Led workflow analysis and requirements gathering sessions across multidisciplinary teams, translating clinical needs into optimized system workflows and standardized documentation practices that improved data accuracy and reduced duplication.
• Designed and configured clinical documentation templates, assessment forms, and order workflows, while educating users on best practices to improve efficiency and reduce documentation time.
• Facilitated interactive workshops and onboarding sessions to reinforce system use, identify workflow gaps, and drive consistent adoption across clinical teams.
• Supported User Acceptance Testing (UAT) by developing test scripts, coordinating clinical testers, and guiding validation activities to ensure workflows were fully functional and ready for deployment.
• Acted as a liaison between clinical operations, IT, and vendors to resolve system and integration issues, supporting interoperability using HL7 and FHIR standards.
• Developed and maintained training materials, including job aids, tip sheets, and workflow guides, to support continuous learning and post-go-live optimization.
• Contributed to change management and governance processes, ensuring system updates were communicated effectively and adopted safely across clinical environments.
• Provided data reporting and analytics support, while guiding stakeholders on data interpretation to support operational and clinical decision-making.

Clinical Informatics Specialist - National Health Service (NHS)

(2017-11 - 2021-06)

• Delivered hands-on, role-based training (classroom, virtual, and onsite) to surgeons, anesthesiologists, oncology nurses, and pharmacists, ensuring confident adoption of new electronic workflows across surgical and oncology services.
• Provided at-the-elbow (ATE) support during go-live and stabilization phases, offering real-time guidance, troubleshooting, and workflow coaching to minimize disruption in high-acuity clinical environments.
• Led the configuration and optimization of Cerner Millennium modules including SurgiNet and PowerChart Oncology, translating complex perioperative and oncology workflows into intuitive, user-centered system designs.
• Partnered closely with multidisciplinary clinical teams to translate real-world workflows into structured system configurations, including order sets, PowerPlans, PowerForms, and dynamic documentation tools, while reinforcing best practices through training and support.
• Designed and maintained surgical preference cards, picklists, and case documentation tools, while guiding perioperative staff on efficient system use to improve scheduling accuracy and resource utilization.
• Supported the build and validation of chemotherapy protocols and clinical decision support rules, ensuring safe medication practices and educating oncology teams on standardized digital workflows.
• Acted as a frontline application support specialist, resolving complex issues related to orders, documentation logic, and workflow routing, while clearly communicating resolutions to end users to improve system confidence.
• Developed practical training materials (job aids, quick reference guides, and workflow walkthroughs) tailored to fast-paced surgical and oncology settings, supporting onboarding and continuous learning.
• Collaborated with IT and integration teams to support interoperability between SurgiNet, PharmNet, and PowerChart Oncology, ensuring seamless clinical workflows and continuity of care.

Nursing Informatics Analyst - Northampton General Hospital

(2015-02 - 2017-10)

• Led end-to-end clinical workflow analysis for nursing units and successfully optimized documentation processes, resulting in a 25% reduction in charting time and improved compliance with hospital documentation standards.
• Collaborated with multidisciplinary clinical teams to design and implement electronic nursing assessments and care plans that enhanced standardization across medical and surgical wards.
• Supported the rollout of electronic medication administration workflows, contributing to a measurable reduction in medication documentation errors and improved audit readiness.
• Conducted training sessions and developed user-friendly guides for nurses and allied health staff, increasing digital adoption and reducing support ticket volume by over 30% within the first year.
• Served as the primary liaison between nursing leadership, IT, and EHR vendors to resolve system issues, streamline clinical content updates, and ensure alignment with NHS clinical governance requirements.
• Coordinated user acceptance testing and validated system configurations for upgrades and new functionalities, ensuring safe and seamless transitions with minimal clinical disruption.

MSc - Nursing - University of Hertfordshire (2015)

Certification - PMP - Project Management Institute (2025)

BSc (Hons) - Public Health - Coventry University (2013)

Diploma - Health and Social Care - Open University (2012)