Deborah McCARTHY

Reliable, organised and personable professional with extensive experience in administration, customer service, housing management, hospitality and self-employment. Skilled in building strong relationships, managing competing priorities and delivering excellent service standards. A proactive communicator, equally confident working independently or as part of a team, with a friendly and empathetic approach valued by colleagues, clients and residents alike.

Owner - Walkies (Self-Employed Dog Walking Business)

(2016-08)

Established and grew a trusted local dog walking business from the ground up.

• Built long-term client relationships through reliability, professionalism and excellent customer service.
• Responsible for scheduling, client communications and the safe care of dogs and client property.

Senior House Manager - Abbeyfield Society, Formby & Crosby

(2011-09 - 2016-08)

Managed four sheltered housing schemes, leading staff recruitment, training and supervision.

• Ensured full compliance with regulatory standards and quality targets.
• Built strong, trusted relationships with residents, families and external stakeholders.

Administrator - Abbeyfield Society, Hove

(2008-07 - 2011-08)

Managed recruitment administration, payroll processing, rotas and staff records.

• Organised fundraising events, presentations and prospective resident visits.
• Provided comprehensive administrative support to the management team.

Receptionist - Howlett Clarke Solicitors, Brighton

(2007-06 - 2008-06)

Managed a busy switchboard and front-of-house reception service.

• Coordinated meeting rooms, appointments and client hospitality.
• Maintained confidentiality and handled all postal and administrative duties.

Hospitality, Retail & Customer Service Roles - Various (Brighton & Hove) - Brighton & Hove

(2003 - 2007)

Following the birth of my son, Jacob, I undertook a variety of part-time roles across hospitality and retail, including a café, a tea room, and restaurants, alongside further roles in retail and domestic services. These positions strengthened my customer service, communication and organisational skills whilst demonstrating flexibility and adaptability.

Recruitment Consultant - First People Recruitment

(2000-12 - 2003-06)

Managed temporary recruitment desks and client accounts.

• Recruited and supported temporary staff, developing new business opportunities.

Sales & Business Development Roles - Various

(1993 - 2000)

Held positions including Assistant Manager, Technical Sales Executive and Sales Support, developing strong skills in customer service, relationship management, sales, business development and team support.

GCSEs - Portslade Community College, Brighton