Declan Henderson

I am a hard working enthusiastic individual that has a love for all things technology. I am a people-focused person thriving in roles with lots of customer interaction. I take pride in my learning and I am always looking to develop my skill set and knowledge within my life whether it be at work or at home. My main hobby's include socialising with friends, reading, coding and gaming.

Pancake Pioneer - Pancake Pioneer - Stack and Still-Edinburgh, City of Edinburgh

(2024-12)

• Opening up and closing down the kiosk
• Ensuring payments go through correctly
• Upselling selected products
• Maintaining a clean workplace that adheres to health and safety standards

Bar Staff - Greene King - Edinburgh, City of Edinburgh

(2024-08 - 2024-12)

Within this position it was my responsibility to build a rapport with the customers, I worked at a very small pub down by the harbour so we would have a similar clientele every day looking for good chat. I also was responsible for handling money and cleaning responsibility's within the establishment

Front of House Supervisor - PizzaExpress Restaurant - Edinburgh

(2023-11 - 2024-08)

• Giving a warm welcome to customers
• Handling any service issues with a smile
• Ensuring all staff were up to date on allergy training and knew the plan for the night ahead
• Keyholder for the sight ensuring alarms were set and doors locked at end of night
• Providing accurate stock counts on alcohol and ingredients
• Investigating any stock issues

Sales Specialist - VPZ | Vape Shop - Edinburgh, City of Edinburgh

(2022-04 - 2023-11)

In this position it was my responsibility to listen to customers. By listening to the customers wants, concerns, likes and dislikes i was able to identify how to help them within their quitting journey. by using this as well as using my product knowledge I was able to tailor what product was best for the customer and then tailor my sales technique to the customer.

• Listening to customers wants, concerns, likes and dislikes to identify how to help them within their quitting journey
• Using product knowledge to tailor what product was best for the customer
• Tailoring sales technique to the customer
• Being a key holder for the stores
• Completing stock counts and orders
• Ensuring new staff got trained up on both the devices and how to communicate effectively with customers

NPA level 6 - Software Development and Web Design - Edinburgh College (2025-08)

NPA level 5 - Web Design and Software development - Edinburgh College (2025-01 - 2025-06)