Donna Melrose

An experienced customer service professional with a strong background in retail, travel and financial services. I enjoy working with people, learning new skills and adapting to different environments. Having developed a wide range of transferable skills throughout my career, I am now seeking a new challenge where I can continue to grow, contribute to a team and make a positive difference.

I am open to exploring opportunities across a variety of sectors and am keen to bring my enthusiasm, reliability and customer-focused approach to a new role.

Supervisor at Greggs-Prestonpans (2024-06 – Present)

• Manage day-to-day operations, stock control, and staff coordination.
• Ensure high levels of customer service and team performance in a fast-paced environment.
• Perform cash handling, opening/closing procedures, and scheduling.
• Maintain cleanliness and food safety standards in line with company policy.
• Regularly liaise with area managers and support office functions.
• Direct staff positioning during busy service periods
• Supervise beverage preparation and ensure quality standards
• Enforce HACCP / food safety compliance
• Handle customer complaints independently
• Support stock rotation and waste control

Bureau Manager at Travelex UK Limited-Musselburgh East and Carberry (2010-04 – 2024-05)

Led a bureau team to consistently achieve and exceed sales targets. Oversaw all foreign exchange operations including cash flow, compliance, and audits. Delivered staff training, performance reviews, and rota management.

Dealing with any pay Queries through Payroll directly. Ensured full compliance with AML, financial regulations, and health & safety standards. Acted as main point of contact for head office, auditors, and external partners.

Built a reputation for accuracy, efficiency, and outstanding customer service.

Retail Shop Manager at R.S. McColl. (1999-03 – 2010-03)

• Managed store operations, staff recruitment, and daily cash reconciliation.
• Ensured compliance with health, safety, and legal regulations.
• Delivered exceptional customer service and managed conflict resolution.
• Generated reports and maintained inventory systems.
• Supervised stock orders and deliveries, reducing waste and improving efficiency.

Duty Manager at Burger King BKUK (1990-06 – 1999-03)

• Progressed from entry-level team member to store leadership, demonstrating dedication, reliability, and strong leadership skills.
• Managed full-store operations across all departments — kitchen, front-of-house — ensuring excellent customer service, food safety, and staff coordination in a fast-paced environment.
• Appointed Induction Manager, responsible for delivering structured onboarding and training programs for all new hires, leading to faster staff integration and reduced turnover.
• Supported recruitment, performance management, and team development, fostering a motivated and high-performing workforce.
• Played a key role in upholding operational standards and achieving store targets through hands-on leadership and cross-department collaboration.

Higher level 2 in Mathematics – Portobello High School (1988-08 – 1989-03)

Higher level 2 in English & Drama – Portobello High School (1987-08 – 1988-03)