Donna Melrose

Results-driven hospitality and retail leader with 30+ years across food service, financial services, and retail management. Proven track record in team supervision, HACCP compliance, and delivering exceptional customer experiences in fast-paced environments.

Shift Supervisor - Greggs - Prestonpans

(2024-06)

• Lead daily café operations including stock control, cash handling, and staff coordination across opening and closing shifts
• Enforce HACCP and food safety compliance across all service areas, maintaining consistently high hygiene and quality standards
• Resolve customer complaints independently and optimise staff positioning during peak periods to drive operational efficiency

Bureau Manager - Travelex UK Limited - Musselburgh East and Carberry

(2010-04 - 2024-05)

Led a bureau team to consistently achieve and exceed sales targets. Oversaw all foreign exchange operations including cash flow, compliance, and audits.

• Managed bureau operations for 14 years, overseeing staff training, performance reviews, rota scheduling, and payroll queries
• Ensured full AML and financial regulatory compliance, acting as primary liaison for head office, auditors, and external partners
• Built a consistent record of accuracy, operational efficiency, and outstanding customer service in a regulated financial environment

Retail Shop Manager - R.S. McColl. - Edinburgh

(1999-03 - 2010-03)

• Oversaw full store operations including staff recruitment, daily cash reconciliation, and inventory management for 11 years
• Maintained compliance with health, safety, and legal regulations while delivering high-impact customer service and conflict resolution
• Supervised stock ordering and deliveries, reducing waste and improving overall store efficiency

Duty Manager - Burger King BKUK - Edinburgh

(1990-06 - 1999-03)

• Progressed from team member to Duty Manager overseeing kitchen, front-of-house, food safety, and staff training in a high-volume environment

Higher level 2 - Mathematics - Portobello High School (1988-08 - 1989-03)

Higher level 2 - English & Drama - Portobello High School (1987-08 - 1988-03)