Deepinder Gabrie

Technology Operations and Service Delivery leader with experience managing enterprise IT services, business-critical incidents, operational readiness and technology projects across complex global and major-event environments. Proven in coordinating cross-functional technical teams and suppliers, strengthening governance, improving service performance, and translating operational requirements into practical technology outcomes. Combines hands-on Microsoft 365 and ITSM knowledge with stakeholder leadership, project planning and continuous service improvement.

IT Operations Deputy Manager for the Glasgow 2026 Commonwealth Games Organising Company and currently the Project Manager for IT asset reconciliation and secure decommissioning workstream supporting Roche’s acquisition of LumiraDx, managing team delivery, cross-functional approvals and buyer relationships while developing global processes for stock management and asset resale.

Project Manager - Roche / LumiraDx – Multi Million-Dollar Merger Integration Programme

(2026-09)

Lead the end-to-end IT asset reconciliation and secure decommissioning workstream supporting Roche’s acquisition of LumiraDx, coordinating inventory assessment, ownership investigations, stakeholder approvals and equipment disposition.

• Manage the delivery team, allocating priorities, monitoring progress and escalating unresolved ownership and approval issues to maintain controlled project delivery.
• Audited and recorded an estimated technology estate of £800000, capturing serial numbers, service tags and previous-user information to establish a traceable inventory.
• Coordinate Senior Leadership IT, HR, Legal, departmental stakeholders to resolve asset ownership discrepancies, reconcile equipment against leaver records and obtain decisions on equipment retention or release.
• Own relationships with IT asset buyers and resale partners, coordinating valuations, negotiating sale terms and managing collections and handovers to support value recovery.
• Design and implement a global process for IT stock management and asset resale, standardising inventory records, ownership checks, approval stages, secure data sanitisation and the release of equipment for sale.
• Establish clear responsibilities and tracking across IT, Finance, Legal and external buyers, maintaining traceability from stock identification through to final sale or disposal.
• Control authorisation for data sanitisation and secure decommissioning, coordinating Blancco wiping or physical media destruction and maintaining records of approvals and equipment handovers.
• Coordinate supplier cost and resale estimates to support informed decisions on asset retention, reuse, resale and disposal.

IT Operations Deputy Manager (Contract) - Glasgow 2026 Commonwealth Games Organising Company

(2026-04 - 2026-08)

Appointed to help lead day-to-day technology operations and Games-time readiness within a fast-moving, multi-stakeholder organising environment.

• Owned the planning and delivery of the post-Games Technology Dissolution Programme covering approximately £300,000 of IT equipment; coordinated asset tracking, supplier selection, market testing, negotiations, logistics and compliant handling to maximise financial recovery.
• Served as a key member of an accelerated Cyber Essentials project group, aligning technology and operational controls with certification requirements within a delivery window of less than one month.
• Coordinated delivery of the organisation-wide printing solution required across Games venues, working with internal stakeholders and suppliers to confirm requirements and support competition readiness.
• Planned and tested role-based laptop and mobile configurations for staff, venue teams, volunteers and Commonwealth partners, balancing user access, licensing, security policy and cost.
• Contributed to the design, permissions and organisation of SharePoint environments for internal teams, workforce, external suppliers and volunteers, supporting secure collaboration and centralised information management.
• Acted as Major Incident Manager and operational escalation point, coordinating internal teams, third parties and communications during high-impact service issues.
• Managed Microsoft 365 operations, user lifecycle activities, access provisioning, asset governance, service reporting, SOPs and knowledge documentation while supporting Games-time technology readiness.

IT Deployment Engineer (Contract) - Scottish Water - Glasgow

(2024 - 2025)

• Supported a large-scale enterprise device replacement programme, coordinating deployment activity, device setup, user handover, asset records and returns while minimising operational disruption.
• Worked with project managers and technical teams to monitor progress, dependencies, site readiness and deployment-related incidents across multiple locations.
• Produced user guidance and training materials to increase adoption and reduce post-deployment support demand.
• Improved rollout processes and ensured deployment activity aligned with organisational security standards and ITIL practices.

Service Delivery Engineer - SThree - Glasgow

(2022 - 2024)

• Led major incident response across a global IT environment, chairing P1 and P2 discussions and coordinating infrastructure, application and third-party teams to restore services while maintaining clear stakeholder communications.
• Managed incident triage, prioritisation and escalation against SLAs, balancing technical resolution with business impact and senior leadership expectations.
• Used trend analysis and problem management to identify repeat failures, support root cause investigations and drive permanent corrective actions.
• Designed Power BI dashboards covering incident trends, SLA performance and service health, improving operational visibility and enabling more informed leadership decisions.
• Supported operational readiness for a global transformation programme and delivered training and guidance to improve adoption, knowledge and service management practice across international teams.

IT Operational Analyst - SThree - Glasgow

(2018 - 2022)

• Led a global service improvement initiative that reduced recurring incidents by 70% through workflow redesign, stronger reporting and proactive problem management.
• Coordinated major incidents by managing communications, documenting actions and supporting technical teams through to service restoration.
• Managed problem records end to end, including trend analysis, investigation support, root cause documentation and preventative actions.
• Liaised with suppliers and internal resolver groups to maintain service availability, meet SLAs and improve operational governance.
• Maintained audit-ready operational documentation while providing 1st and 2nd line support across business-critical systems, building the technical foundation for later service leadership roles.

Graduate Trainee - ICT Projects & Reporting - Clancy Docwra - Glasgow

(2017 - 2018)

• Supported ICT project delivery through reporting, documentation, coordination and stakeholder engagement.
• Produced KPI and operational analysis to identify service improvement opportunities and support management decision-making.
• Delivered user training and contributed to the standardisation of business processes and reporting.

BSc (Hons) - Computing Information Systems Development

HND - Software Development

HNC - Computing