Demi Brown

Compassionate and dedicated Maternity Support Worker with over six years of NHS experience supporting women, babies and families across maternity services. Experienced in maternal and neonatal observations, personal care, feeding support, clinical documentation and infection prevention. A calm and reliable team player who works effectively under pressure and provides safe, respectful and patient-centred care.

Strong communication, organisation and time-management skills, supported by previous leadership and customer-service experience.

Maternity Support Worker - Northampton General Hospital - Northampton

(2019-06 - 2025-08)

Supported qualified midwives in providing safe and compassionate care to women and babies.

• Completed routine maternal and neonatal observations and recorded results accurately.
• Provided feeding support and guidance to mothers and babies.
• Assisted with personal care while maintaining dignity, privacy and comfort.
• Prepared delivery and postnatal rooms and assisted with clinical equipment.
• Maintained accurate patient documentation in line with clinical procedures.
• Supported colleagues during emergency situations and remained calm under pressure.
• Worked collaboratively with midwives and the wider multidisciplinary team.
• Completed mandatory training required for the role.

Cover Assistant Manager - Select Fashion - Northampton

(2017-11 - 2019-06)

Supported the Store Manager with daily operations, administration and staff supervision.

• Assisted with targets, budgets, deliveries, merchandising and store standards.
• Supervised and motivated staff, providing guidance and constructive feedback.
• Monitored performance and supported the achievement of weekly and monthly targets.
• Ensured company policies and procedures were followed.

Supervisor - Select Fashion - Northampton

(2017-08 - 2017-11)

Supervised and supported a team to achieve daily objectives.

• Delegated tasks and managed daily priorities.
• Monitored staff performance and provided feedback and support.
• Ensured company standards and procedures were maintained.
• Used strong communication and problem-solving skills to support colleagues.

Fragrance Advisor - Superdrug - Northampton

(2017-01 - 2017-08)

Provided professional and personalised customer service.

• Advised customers on fragrance products and supported sales targets.
• Built positive relationships with customers.
• Maintained high standards of presentation and organisation.
• Developed strong communication, product knowledge and sales skills.

Sales Advisor - Superdrug - Northampton

(2015-06 - 2017-01)

Delivered friendly and professional customer service.

• Assisted customers with product enquiries and purchases.
• Worked effectively as part of a busy retail team.
• Maintained high standards throughout the store.
• Developed strong communication and interpersonal skills.

Team Member - Bushland Chippy - Northampton

(2014-06 - 2015-06)

Provided friendly and efficient customer service in-store and by telephone.

• Prepared and processed customer and delivery orders accurately.
• Managed time effectively in a busy environment.
• Developed strong communication, organisation and teamwork skills.

Nursery Assistant – Work Experience - Daisy Chain Preschool - Northampton

(2012 - 2012)

Supported staff with daily childcare activities.

• Developed communication and teamwork skills.
• Followed instructions and worked effectively within a childcare environment.

Care Certificate (2019 - 2019)

City & Guilds NVQ Level 2 - Northampton College (2013 - 2014)

GCSEs - Northampton Academy