Postgraduate student with 10+ years' experience in customer service
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Postgraduate student with 10+ years' experience in customer service, where I have utilised interpersonal skills such as communication, creative problem-solving, and empathy to build rapport with customers and create an enjoyable customer journey. Proficiency in MS Excel, data analysis, and project management has been developed during 6 years at university. Highly adaptable and keen to learn.
Account Management / Customer Service Advisor - Zenith Vehicles - Leeds
(2024-08)
Day-to-day responsibilities include, using excellent communication to answer email and telephone queries and complaints; liaising with various departments and stakeholders to resolve queries, and ensuring reports and client records are accurate and up to date. I work on a complex account which requires extensive knowledge of account specific procedures, creative problem solving, and organisation skills.
Co-ordinator and Customer Service Assistant - Nandos - Leeds
(2018-10 - 2024-08)
Prepare orders with speed and accuracy, paying attention to food quality and communicating effectively with team members in a fast-paced environment. I also assist colleagues with taking orders, handling cash, and managing stock levels.
Welcome Helpline Advisor - Leeds Beckett University - Leeds
(2023-08 - 2023-10)
I responded to email and telephone queries regarding applications, enrolments, and course details. - liaising and signposting to relevant departments where necessary. My active listening, empathy, and problem-solving skills allowed me to successfully support students with their queries. This role also included large amounts of data entry using numerous online systems.
Receptionist - Bannatyne Health Club and Spa
(2022-03 - 2022-10)
I managed administrative tasks and in person queries with empathy and enthusiasm. During this role I enjoyed communicating and building rapport with a range of visitors from senior members, parents, and children. I also assisted the administrator with tasks such as class/event bookings, taking payments for swimming lessons, organising files, and developing posters.
MSc - Sport and Exercise Nutrition - Leeds Beckett University (2022-09 - 2024)
BSc (Hons) - Science of Sports Performance - Leeds Beckett University (2022-06)
Foundation Year - Interdisciplinary Science - University of Leeds (2019-06)
