Receptionist/Administrator - Addies Solicitors - Fleetwood
(2013-03)
- Collect post every day
- Answer all incoming calls and transfer to appropriate person
- Take relevant messages when people are not available
- Collate outgoing post, ensuring details are logged and the mail is franked with correct postage cost
- Ensure letters are signed on time
- Deal with clients on reception, dealing with queries, taking payments via card machine, or handling cash
- Demonstrated communication skills, as the main part of the job is answering the phone
- Communicate well with clients, ensuring a polite and understanding manner when on the telephone, but also face to face communication
Medical Secretary in Obstetrics and Gynaecology - Blackpool Victoria Hospital - Blackpool
(2008-03 - 2012-11)
3 months Orthopaedics
- Audio typing used for clinic letters discharge summaries, medical reports and any other additional typing
- Answering telephone enquiries from external and internal callers
- Filing hospital mail letters and post, retrieving medical records, historical data and the sending of faxes
- Maintaining 2 Consultant diaries, arranging meetings and conferences etc
- Full use of HISS system, MAXIMS, email and internet
- Supervising and training new members of staff
- Attending the monthly audit meeting, taking minutes, typing and distributing them
- Receiving urgent and sensitive information, use own initiative to deal with as appropriate
- Use own judgement and experience to resolve patient and GP enquiries
- Use of tact and sensitivity to patients concerns regarding test results, appointments and operations
- Offer reassurance and help in ensuring the prompt attention is given to their needs
- Dealing with anxious patients and relatives
- Liaising with senior management, clinicians, nursing and midwifery staff, patients and relatives on a daily basis
- Responsible for receiving and dealing with patients clinical investigations and reports on a daily basis ensuring that correct action is taken
- Responsible for requesting casenotes, x-rays etc from other departments or other hospitals
- Observe and adhere to Health & Safety at Work Act and Data protection Act
- Implement secretarial policies and propose changes to own working practices
Medical Secretary - PA (Cardiology)
(2002-01 - 2007-09)
- Audio typing used for clinic letters discharge summaries, medical reports and any other additional typing
- Maintaining inpatient and outpatient waiting lists
- Answering telephone enquiries from external and internal callers
- Filing hospital mail letters and post, retrieving medical records, historical data and the sending of faxes
- Maintaining Consultant diary, arranging meetings and conferences etc
- Full use of PAS system, MEDISEC, email and internet
- Supervising and training new members of staff
- Receiving urgent and sensitive information, use own initiative to deal with as appropriate
- Use own judgement and experience to resolve patient and GP enquiries
- Use of tact and sensitivity to patients concerns regarding test results, appointments and operations
- Offer reassurance and help in ensuring the prompt attention is given to their needs
- Dealing with anxious patients and relatives
- Liaising with senior management, clinicians, nursing and staff, patients and relatives on a daily basis
- Responsible for receiving and dealing with patients clinical investigations and reports on a daily basis ensuring that correct action is taken
- Responsible for requesting casenotes, x-rays etc from other departments or other hospitals
- Observe and adhere to Health & Safety at Work Act and Data protection Act
- Implement secretarial policies and propose changes to own working practices
Medical Secretary - University College London - London
(1999-01 - 2001-12)
PA (Cardiology)
- Audio typing used for clinic letters discharge summaries, medical reports and any other additional typing
- Maintaining inpatient and outpatient waiting lists
- Answering telephone enquiries from external and internal callers
- Filing hospital mail letters and post, retrieving medical records, historical data and the sending of faxes
- Maintaining Consultant diary, arranging meetings and conferences etc
- Full use and knowledge of Microsoft Word and Excel
- Supervising and training new members of staff
- Receiving urgent and sensitive information, use own initiative to deal with as appropriate
- Use own judgement and experience to resolve patient and GP enquiries
- Use of tact and sensitivity to patients concerns regarding test results, appointments and operations
- Offer reassurance and help in ensuring the prompt attention is given to their needs
- Dealing with anxious patients and relatives
- Liaising with senior management, clinicians, nursing and staff, patients and relatives on a daily basis
- Responsible for receiving and dealing with patients clinical investigations and reports on a daily basis ensuring that correct action is taken
- Responsible for requesting casenotes, x-rays etc from other departments or other hospitals
- Observe and adhere to Health & Safety at Work Act and Data protection Act
- Implement secretarial policies and propose changes to own working practices
Medical Receptionist - Spring View Medical Centre - Little Lever
(1995-03 - 1998-12)
- Answering telephone enquiries from external and internal callers
- Responsible for receiving and dealing with patients clinical investigations and reports on a daily basis ensuring that correct action is taken
- Filing hospital mail letters and post, retrieving medical records, historical data and the sending of faxes
- General running of surgeries
- Making appointments and visit times for doctor
- Full use and knowledge of Microsoft Word and Excel
- Preparing prescription queries from patients
Medical Secretary - Daubhill Medical Centre - Bolton
(1991-09 - 1994-12)
- Audio typing used for clinic letters discharge summaries, medical reports and any other additional typing
- Answering telephone enquiries from external and internal callers
- Responsible for receiving and dealing with patients clinical investigations and reports on a daily basis ensuring that correct action is taken
- Filing hospital mail letters and post, retrieving medical records, historical data and the sending of faxes
- General running of surgeries
- Making appointments and visit times for doctor
- Full use and knowledge of Microsoft Word and Excel
- Preparing of agendas for meetings etc
YTS Clerical Officer - Bradshaw Gass - Hope
(1990-08 - 1991-08)
- Letter preparation and typing
- Switchboard operator
- Preparing the main and post
