Team Leader at Pumpkins Wildlife Hospital and Rehabilitation Centre (2023-11 – 2025-08)
- Built genuine, caring relationships with distressed members of the public who came to us in crisis — often frightened, upset, or overwhelmed — offering a calm presence, clear explanations, and compassionate follow-up
- Acted as a reassuring first point of contact for people bringing in injured wildlife, listening carefully and responding with empathy and understanding
- Coordinated soft release sites by liaising sensitively with members of the public to arrange locations, building trust and ensuring positive outcomes for all involved
- Led and supported a team with a focus on wellbeing, safeguarding awareness, and a culture of kindness
- Received and assessed new animal admissions, administered medications (oral and subcutaneous) across a range of species including foxes, hedgehogs, pigeons, corvids, and birds of prey
- Maintained thorough, accurate medical and care records for each animal, ensuring continuity of care
- Attended regular meetings with Charity Trustees, contributing updates and supporting organisational goals
Volunteer Animal Rescuer at Hilltop Animal Rescue (2020-09 – 2022-10)
- Provided compassionate support to distressed members of the public during emergency call-outs, offering a calm and reassuring presence in highly stressful situations
- Responded to emergency rescues for injured foxes, acting as a confident and caring first responder
- Safely transported animals to veterinary care, administering initial oral antibiotics where needed
- Worked independently in the field while maintaining clear communication with the rescue centre
Reiki Practitioner — Qualified Reiki Master at Self-Employed (2018 – 2020)
- Provided holistic, person-centred support to clients navigating difficult personal circumstances, creating a safe, kind, and confidential space for healing and wellbeing
- Listened deeply and responded with sensitivity to highly personal and emotional situations
- Volunteered at the Camp Simcha Mum's Spa Day, offering Reiki to families in need of comfort and care
Cake Designer & Baker at Self-Employed (2009 – 2017)
- Managed all customer relationships personally, building rapport and delivering a warm, attentive service for special and meaningful occasions
- Designed bespoke cakes tailored to individual client needs, handling all enquiries, quotations, and on-site deliveries with care
- Sourced suppliers, managed admin and filing, and maintained a professional, customer-focused business
Administrative & PA Roles at Finance Sector (1990 – 2000)
Progressed from Receptionist to Personal Assistant to Finance Manager, serving as a trusted first point of contact for clients
- Managed confidential client records and sensitive financial documentation with discretion
- Handled high volumes of calls and enquiries professionally, providing diary management, audio typing, correspondence, and travel coordination
