Customer resolution agent at British Gas (Centrica) (2023-09 – Present)
- Resolved customer complaints and issues quickly and fairly
- Investigated cases by checking account details, bills, and service reports
- Communicated outcomes clearly by phone and email
- Worked with internal teams to gather information and fix problems
- Followed industry and company rules to ensure compliant resolutions
- Recorded all case details accurately in customer systems
- Escalated recurring issues to help improve services
- Provided calm, empathetic support to rebuild customer trust
- Met targets for case resolution time and customer satisfaction
Customer Team members at Co-op food (2022-05 – 2024-10)
Serve customers
- Served customers at the till with friendly, efficient service
- Handled cash, card payments, and self‑checkout support
- Restocked shelves and maintained clean, organised shop areas
- Checked dates, rotated stock, and followed food safety standards
- Assisted customers with product queries and in‑store services
- Supported deliveries by unloading and organising stock
- Followed store policies, security procedures, and loss‑prevention guidelines
- Worked as part of a fast‑paced team to meet customer demand
Bar/Café and Reception at Travelodge (2021-06 – 2022-10)
Serve customers
- Delivered friendly, efficient customer service across reception, bar, and café areas
- Prepared and served food and drinks to brand standards while maintaining high hygiene and safety
- Checked guests in and out, managed bookings, and handled payments with accuracy and professionalism
- Responded to guest enquiries in person and by phone, providing clear communication and quick solutions
- Resolved guest issues calmly to ensure a positive customer experience
- Maintained clean, organised reception, dining, and kitchen areas
- Coordinated with housekeeping and maintenance teams to support smooth hotel operations
- Restocked supplies and supported kitchen prep during busy periods
- Handled cash, card transactions, and till operations with strong attention to detail
Team Member at Domino's pizza (2020-11 – 2021-07)
- Prepared pizzas and menu items to Domino's quality and speed standards
- Took customer orders in‑store and over the phone with friendly, accurate service
- Handled cash, card payments, and till operations
- Maintained a clean, safe, and organised kitchen and front‑of‑house area
- Assisted with stock checks, restocking, and food preparation
- Followed food hygiene and safety procedures at all times
- Worked as part of a fast‑paced team to meet customer demand
- Supported delivery drivers by organising orders and ensuring accuracy
- Resolved basic customer issues and ensured a positive experience
- Met targets for service speed, order accuracy, and customer satisfaction
Fundraising at Rehab to Life Foundation (2020-08 – 2020-08)
- Collected donations to support charity fundraising goals
- Engaged with the public to raise awareness and encourage contributions
Part-time at Domino's pizza (2019-01 – 2020-03)
- Prepared pizzas and menu items to Domino's quality and speed standards
- Took customer orders in‑store and over the phone with friendly, accurate service
- Handled cash, card payments, and till operations
- Maintained a clean, safe, and organised kitchen and front‑of‑house area
- Assisted with stock checks, restocking, and food preparation
- Followed food hygiene and safety procedures at all times
- Worked as part of a fast‑paced team to meet customer demand
- Supported delivery drivers by organising orders and ensuring accuracy
- Resolved basic customer issues and ensured a positive experience
- Met targets for service speed, order accuracy, and customer satisfaction
Internship at Inverse Lighting Ltd. (2019-06 – 2019-08)
- Communicated with potential and existing clients via email to support ongoing projects
- Answered and made phone calls to gather updates and provide information on project progress
- Organised digital and physical files to keep project information easy to access
- Created spreadsheets to track project details, material costs, and pricing information
- Supported team members with tasks on their individual projects as needed
Voluntary Work at Creative Atelier (Tailoring) (2017-09 – 2017-11)
- Assisted the tailor with daily tasks and customer fittings
- Carried out minor clothing alterations and basic garment repairs
- Handled payments and supported simple money management tasks
- Provided friendly customer service and helped with enquiries
