Dennis Riddick

Person in sustained recovery from substance use disorder with a professional background in customer service, supervision, training, and team leadership. Known for clear communication, patience, and professionalism in high-interaction environments. Skilled at conflict de-escalation, documentation, and coaching others through difficult situations. Proficient in American Sign Language (ASL); CPR/First Aid certified. Seeking a Peer Support Specialist role to support others on their recovery journey.

Retired — Recovery and Community Involvement at Self-employed (2018-01 – Present)

• Dedicated to personal sobriety and sustained recovery
• Active participant in recovery community programs and peer support networks

Supervisor at Oakwood (2014-01 – 2018-12)

• Supervised daily operations and served as escalation point for customer and staff concerns
• Resolved issues promptly while maintaining a calm, professional environment
• Trained and coached team members to ensure consistent service quality
• Managed schedules, workflow, and performance documentation

Sales Consultant at Don Franklin Chevrolet (2010-01 – 2014-12)

• Guided customers through the sales process, answering questions and addressing concerns
• Built trust through active listening and clear explanations
• Maintained accurate customer records and conducted follow-ups to ensure satisfaction
• Worked collaboratively with team members to meet customer needs

Program Administrator at Community Services for the Deaf (2005-01 – 2007-12)

• Served as primary point of contact for clients and families
• Addressed concerns with empathy, professionalism, and confidentiality
• Coordinated services and maintained accurate documentation

Master's degree in Religious Education – Hamilton Baptist College