Dennis Swan

I am an experienced office manager with knowledge and experience working in the call center.

Experience in dealing with staff issues, and establishing and maintaining policies and procedures. I can prioritize my workload and meet tight deadlines as well as ensure tasks are completed with a high level of accuracy. I am keen to utilize my numerous transferrable skills in a position other than teaching.

I quickly pick up and apply new skills allowing me to adapt swiftly to changing employment environments. Quick to pick up and apply new skills, I am an excellent team player capable of motivating others. I am confident that I would quickly become a valuable member of any team or organization.

Associate Lecturer – Electrical - British Gas (Scotland Academy) - Unit E, Summit Point, Hamilton, Scotland, G72 0AH

(2024-11)

Customer Consultant - Lloyds Banking Group, Wescot - 38 Cadogan St. Glasgow, Scotland, G2 7HF

(2022-09 - 2023-01)

Teacher and Cover Supervisor - Homewood College / Secondary School - Brighton ES (Supply Desk Agency)

(2021-06 - 2021-12)

Mathematics and Science Teacher - Oathall Community College - West Sussex (Agency)

(2021-03 - 2021-05)

Teacher and Cover Supervisor - The Eastbourne Academy - Eastbourne, England

(2020-01 - 2021-03)

Office and Training Manager - Guyana Power - Guyana

(2007-05 - 2019-09)

• Overseeing the day-to-day activities of Administrative Assistants
• Procurement and Inventory Management
• Enforcing compliance with health, safety and security of staff
• Preparing regular reports on office budgets and expenses

Call Centre Officer - Toucan Call Centre and LEAP

(2004-01 - 2007-02)

• Identify customer business needs, answer questions and solve problems
• Handling customers engagements and answer calls
• Dealing with emails and web chat enquiries from customers
• Making telesales and market research calls to new and existing customers
• Dealing with customer orders, card payments, enquiries and complaints
• Advising about products and services, thru' customer care
• Manage inbound and/or outbound calls, and following various communication scripts

Certificate of Higher Education - Educational Leadership - School of Nations, Guyana (2019-01 - 2019-06)

Certificate in Educational Leadership - Educational Leadership - School of Nations, Guyana (2019-01 - 2019-06)

Certificate of Education: DACUM - Curriculum and Occupational Analysis Process - Ohio State University (2000-03 - 2000-03)

Master of Science - Electrical Engineering - Utilization of Electrical Energy and Renewable Energy - Silesian University of Technology, Poland (1988-09 - 1994)