Senior Scrum Master / Discipline Lead - Kingfisher PLC (B&Q / Screwfix) - London, UK
(2022-10 - 2026-04)
Senior Scrum Master and Agile Discipline Lead across 12+ squads in a large retail technology programme spanning mobile, platform, data, and SaaS environments.
- Accountable for continuous development of agile ways of working across multiple concurrent scrums, identifying and removing waste, and driving measurable improvement in productivity, quality, and team engagement.
- Facilitated the full suite of agile ceremonies across concurrent squads, including sprint pre-planning, planning, daily standups, retrospectives, and sprint demos, adapting style to each team's maturity.
- Acted as Agile Coach to scrum members across 12+ squads, supporting individuals to build capability and confidence, and fostering a culture of continuous improvement and psychological safety.
- Worked closely with Product Owners to develop and maintain high-quality user stories and backlogs, introducing Three Amigos sessions to improve story clarity and reduce mid-sprint rework.
- Introduced Story Mapping as a backlog planning technique for MVP scoping, improving alignment between product vision, business priorities, and engineering delivery commitments.
- Acted as a bridge between Product Owners, Business Analysts, Developers, Testers and DevOps, facilitating dependency alignment sessions across squads and translating technical constraints into delivery planning.
- Removed impediments and protected scrums from external distractions, escalating systemic blockers to senior stakeholders and coordinating resolution across programme-level dependencies.
- Tracked team performance using velocity, lead time, cycle time and DORA metrics across three delivery domains, making delivery health visible and informing targeted improvement initiatives that reduced release risk and increased deployment confidence.
- Used delivery data from mobile release pipelines to identify risk patterns, preventing a significant mobile release failure through proactive intervention.
- Managed ServiceNow release and change management processes, coordinating go-live scheduling, release communications, and stakeholder engagement for complex multi-squad deployments.
- Contributed to the wider Scrum Master community as Discipline Lead, mentoring junior Scrum Masters, establishing shared ceremony standards, and driving agile practice maturity across the delivery organisation.
- Coached Product Owners on backlog refinement, using Jira to document scope changes and improve sprint predictability, supporting adoption of better tooling and planning processes.
Scrum Master - Annamo Health - Remote, UK
(2021-01 - 2022-12)
Health technology startup delivering a digital health monitoring platform. Sole Scrum Master working across product and engineering squads in a regulated health data environment.
- Embedded Scrum from the ground up in a health technology startup, establishing ceremonies, working agreements, and agile rhythms that improved team productivity and release cadence.
- Worked closely with the Product Manager to develop and maintain a well-prioritised backlog, facilitating refinement sessions and ensuring stories were clearly defined and accepted before sprint planning.
- Acted as agile coach to the team, building self-organisation and scrum capability and supporting individuals through the shift from ad hoc to structured iterative delivery.
- Removed impediments proactively, escalating systemic issues to leadership and protecting the team from external disruption, maintaining delivery momentum in a resource-constrained environment.
- Gained direct experience in a regulated health environment, developing awareness of compliance, data sensitivity, and governance considerations alongside agile delivery.
Scrum Master - Office for National Statistics (ONS) - Remote / Newport, UK
(2019-01 - 2021-12)
UK government statistical authority. Supported agile delivery of digital services and data products in a complex, regulated public sector environment.
- Facilitated Scrum ceremonies across multi-disciplinary squads including data engineers, software developers, and UX designers, maintaining delivery cadence within government assurance frameworks.
- Bridged business, architecture, and delivery communities, translating policy and stakeholder requirements into sprint-ready backlog items and managing expectations across delivery layers.
- Coached new agile practitioners on Scrum ways of working, contributing to organisational agile capability growth during a significant digital transformation programme.
- Managed cross-team dependencies and escalated impediments to programme stakeholders, maintaining delivery visibility in a complex multi-team structure.
Project Manager / Agile Delivery - Sitel UK & Ireland - London, UK
(2016-01 - 2019-12)
- Led delivery of internal technology and process improvement projects, introducing agile practices into a traditional waterfall environment and improving iteration speed and team engagement.
- Facilitated retrospectives and coached team members on agile principles, embedding continuous improvement as a standard working practice across delivery teams.
- Managed stakeholder communications, risk, and dependency tracking across concurrent projects, developing strong delivery governance and communication disciplines.
