Desislava Velikova

Experienced Support Business Manager with over 5 years' experience overseeing teams, operations and service delivery within cleaning environments. Proven experience managing 100+ cleaning staff across hotels, housekeeping, end-of-tenancy, post-renovation, schools, public buildings and nurseries. Strong focus on quality, productivity, client satisfaction, staff development, health & safety and operational compliance.

Confident working with senior management, clients, suppliers and frontline teams in fast-paced environments.

Business Support Manager

(2020-09)

• Interact directly with clients to understand requirements and ensure services meet agreed standards.
• Manage budgets, select appropriate suppliers and propose consumable plans based on client and site needs.
• Manage schedules, staffing, recruitment and allocation of cleaning associates to ensure effective coverage and competency.
• Maintain high standards of cleanliness and client satisfaction across operational sites.
• Manage absence and holiday records, including sickness and annual leave, and conduct Absence Review Meetings (ARM/FARM).
• Coordinate operational communication, including absence monitoring, training and development, meetings, handovers and reporting.
• Attend daily, weekly and monthly business progress meetings and team meetings.
• Act as shift-cover substitute when required, supporting full operational management.
• Identify opportunities for improved services and systems and contribute to best-practice development.
• Work effectively under pressure and to short deadlines while maintaining resilience, professionalism and service quality.
• Create a positive working environment and support colleagues' development and performance.

Cleaning Supervisor

(2014-08 - 2020)

• Worked alongside cleaning staff to maintain facilities and provide additional support for clients with specific requirements.
• Trained and supervised new and existing staff in correct cleaning procedures and company regulations.
• Responded to and resolved concerns raised by clients and cleaning staff.

Cleaning Staff

(2014-07 - 2014-08)

• Cleaned facilities to client specifications and maintained consistently high-quality results.
• Handled waste, washed linens, sanitised surfaces and completed cleaning tasks to a high standard.
• Followed company policies, procedures and client requirements.

A Level Qualification - Business Management (2018 - 2023)